The player from Germany is questioning withdrawal options. We rejected the complaint because the player didn't respond to our messages and questions.
A payout is only possible via your crypto currency
so first deposit something again
this smells like cheating
Dear Raphael,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please understand, that the variety and accessibility of payment methods are not managed by the casino exclusively. Several factors as the Licensing Authority, geolocation, contracts with the payment providers, and bank restrictions, all have a major influence. Therefore this doesn’t necessarily have to be the casino’s mistake.
Nonetheless, casinos are free to decide which deposit and withdrawal options will be available. I am sorry, but don't see anything unfair with that.
Do not hesitate to let me know if there is anything else I could help you with, otherwise, I will be forced to reject this complaint.
Thank you for understanding.
Best regards,
Kristina