HomeComplaintsCasinoInter - Player is dissatisfied with withdrawal options.

CasinoInter - Player is dissatisfied with withdrawal options.

Amount: €200

CasinoInter
Safety Index:Fresh casino
Submitted: 16 Feb 2022 | Case closed : 03 Mar 2022
Case closed Our verdict

Player stopped responding

REJECTED

Case summary

2 years ago

The player from Germany is questioning withdrawal options. We rejected the complaint because the player didn't respond to our messages and questions.

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2 years ago
Translation

A payout is only possible via your crypto currency

so first deposit something again

this smells like cheating

Automatic translation:
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2 years ago

Dear Raphael,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please understand, that the variety and accessibility of payment methods are not managed by the casino exclusively. Several factors as the Licensing Authority, geolocation, contracts with the payment providers, and bank restrictions, all have a major influence. Therefore this doesn’t necessarily have to be the casino’s mistake.

Nonetheless, casinos are free to decide which deposit and withdrawal options will be available. I am sorry, but don't see anything unfair with that.

Do not hesitate to let me know if there is anything else I could help you with, otherwise, I will be forced to reject this complaint.

Thank you for understanding.

Best regards,

Kristina

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2 years ago

Dear Raphael,

We are extending the timer by 7 days. Please, be aware that in case you fail to reply in the given time frame, we will reject your complaint.

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2 years ago

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.

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