The player from Malta, who had been a regular at Casinoin for over a year, reported an issue with his withdrawal requests continually being rejected. Despite having been fully verified and not using any bonus money, the player was unable to receive his winnings. The casino informed the player that his case had been forwarded to a specialist department. However, no resolution was provided. After the player reported the issue to us, he subsequently informed us that he had received his money from Casinoin. We then marked the complaint as 'resolved'.
Casinoin - Player's withdrawal is repeatedly being rejected.
Amount: €5,735
Casinoin
Safety Index:HighSafety Index
Casinos with a High Safety Index usually have a large number of visitors and a small number of unresolved complaints. Players can expect to play safely and be treated well in casinos with a High Safety Index.
Resolved
Our verdict
Case closed
RESOLVED
Case summary
4 months ago
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4 months ago
Good afternoon
i am playing to casinoin more than a year i used to take intant withdrows 10 sec, recently i played more money had some loses and some winnings i asked for some withdraws their limit is 500 x4=2000 and last 4 days my withdraws is getting rejectet saying [we were unable to withdraw funds from your account on casinoin please try again or contact support service] i contact them and they reply {understand that waiting can be frustrating, but I've sent a request to the specialists department to check on your case.} i am fully verified user and the money i play is not from bonus. i dont know why they are trying to get from this but one is for sure i will never play here again 10 years gambling and from casinoin will never recommend to anyone they are unprofessionals
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4 months ago
Dear ermalisufaj19,
Thank you very much for submitting this complaint. I'm sorry to hear about your negative experience with Casinoin. Please allow me to ask you a few questions to make sure I understand your situation completely.
Have you communicated with customer support about the issue with your withdrawal?
Have you received any explanation as to why your most recent withdrawals keep getting rejected?
Have you tried using a different withdrawal method?
Could you please specify how long have you been experiencing difficulties with your withdrawal requests being rejected?
I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards
Veronika
Due to the increased volume of complaints during this time of year, we kindly request your patience while awaiting our responses. We aim to publish each complaint within 48 hours of submission but reserve up to 7 days to reply to any subsequent comments. Additionally, please be aware that it might take a bit longer for your complaint to be assigned to a resolver, as we are currently managing over 800 complaints.
Your understanding is greatly appreciated. Wishing you a delightful holiday season, and we will get back to you as soon as possible.
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4 months ago
hello thank you for your respond
i received from casinoin the money you can close the complaint thanks a lot and merry Christmas
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4 months ago
Dear ermalisufaj19,
I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system.
Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.
Best regards,
Veronika
Casino.Guru
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