The player from Brazil has submitted a withdrawal request less than two weeks prior to contacting us. Winnings haven’t been obtained up to this day. The complaint was rejected because the player didn't respond to our messages and questions.
CasinoEuro - Withdrawal of player's winnings has been delayed.
Amount: 2,436 R$
CasinoEuro
Safety Index:HighSafety Index
Casinos with a High Safety Index usually have a large number of visitors and a small number of unresolved complaints. Players can expect to play safely and be treated well in casinos with a High Safety Index.
Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
1 year ago
Public
Public
1 year ago
Translation
I entered euro casino today and no pkaytech roulette wheel would open for me. I went to the chat a few times and they didn't solve it. Now I requested withdrawal and no email arrived saying I requested it. I'm scared of losing my money. I want my money back. I was deceived, since it only opens evolution. I sent them a video. I just want to make sure you pay me.
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Public
Public
1 year ago
Dear gabilimass,
Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.
If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.
Best regards,
Complaints Resolution Center
Public
Public
1 year ago
Translation
The casino simply canceled my withdrawal request and told me to redo it, with the minimum amount I deposited. I just want to receive at least what I deposited. They are deceiving me by canceling for no reason and saying it was a problem with the system. I'm already scared. It is a high value that I deposited for trust.
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Sensitive attachment
Sensitive attachment
1 year ago
Translation
They're making a fool of me. I was told that my payment was made and then they said no.
Have respect for gamblers. At least give me back my deposit
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