CasinoenChile - Player’s winnings disappeared.

I had a winning amount of 530,000 and when I went to play they erased all the money

Dear Juan,

Thank you very much for submitting your complaint. I’m very sorry to hear about your problem. Have you accumulated your winnings with or without an active bonus?

Have you tried contacting the casino regarding this issue? If there is any relevant communication between you and the casino, please forward it to kristina.s@casino.guru. Alternatively, you can post it here.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Kristina

Good evening, indeed, that money, I won it with my money without the bonus included, and if indeed I contacted casinoenchile.com but they told me that there was no mistake and that they could not do anything.

Would you be so kind and forward the conversation between you and the casino to kristina.s@casino.guru?

Dear Juan,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.