CasinoCasino - Player has been accused of using an irregular betting pattern.

The damaged casino is "Casino Casino"

Former AV actress Kirara Asuka is an ambassador.

I will omit the details, but I registered at the end of last year

Earn a $ 250 first deposit bonus.

It was $ 500 including cash.

You will receive the same amount of bonus 4 times, for a total bonus of $ 1,000.

There is no bonus BET limit, so the first time you go all-in with baccarat

I lost brilliantly.

Second bonus.

All-in in baccarat, success

After that, spend $ 1,000 with 100bit dice and apply for withdrawal.

It takes time to process the withdrawal,

The third bonus is done in the same way

Combined with the second withdrawal, it costs about $ 1,700.

After that, he didn't process the withdrawal.

I canceled it and was betting it in baccarat.

If you notice it, it's about $ 9,000.

Since one withdrawal is up to $ 1,500, I will divide it into several times.

If you were turning the slot while adjusting the fraction

Suddenly I can't log in and my account is suspended

When asked for details, it depends on 100bit dice

It is said to be a low-risk bed (corresponding to a violation of the rules),

The winning money was confiscated.

(During that time, the account was frozen and returned at a later date, but the balance is 0)

At each casino, 100bit dice is a prohibited game

The bonus deduction rate is decreasing

Various measures have been taken, but this casino is an exception.

No measures were taken.

I haven't played this game so much myself

I haven't touched it, but when I play it

I found it scary in many ways.

The feelings of those who publish it as notes and capture articles

I didn't understand.

Even if it is said to be a violation of the rules, there are no clear rules.

It is at the discretion of the casino, but I was able to withdraw in the same way

I know many acquaintances.

I think it was a pinpoint attack because the amount was just the amount

I am thinking.

After that, when I contacted the casino, there was no reply and it was ignored.

(Because there is no chat support, exchange by email)

Kirara Asuka's office, though I thought it was useless

Even if you contact Curacao, the licensee, you will get a reply.

I didn't get it.

100bit dice provider and affiliate

I sent a DM to my Twitter account

He did not receive a good reply and said that it was "the discretion of the casino".

To be honest, I'm not sure if this is unjustified.

If the casino says it violates the rules, it's a violation, right?

That's what "casino discretion" means.

It's an impossible world.

Make opaque conventions and only when it's not convenient for you

You can freely change the terms. There is no chance of winning, right?

After that, the game was removed from the casino.

The problem is another player

It means that the withdrawal is done in the same way.

Continue to win where it has nothing to do with the game

I can only think that it was confiscated because the funds swelled.

Is the response to the violation of the rules different depending on the amount of money?

Dear gudetamago, 

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. I checked the T&Cs (https://casinocasino.games/en-us/static/terms-and-conditions) and I found the point the support agent mentioned in the email:

„ 16.f.   Before any withdrawals are processed, an account will be reviewed for any irregular or unusual playing patterns. In the interests of fair gaming, equal, opposite side, zero or low margin bets or hedge betting, shall all be considered irregular gaming for bonus rollover requirement purposes. Should CasinoCasino deem that irregular game play has occurred, CasinoCasino reserve the right to withhold any withdrawals and/or confiscate all winnings and bonuses."

Do I understand correctly that this is the only explanation from the casino? If there is any other communication between you and the casino, please forward it to kristina.s@casino.guru (or you can post it here).

Finally, if you have contacted already Licensing Authority, please let us know, as we won’t interfere with their investigation.

Looking forward to hearing from you.

Best regards, 

Kristina

Thank you for your help.

Although it is the applicable agreement, I saw it by e-mail. However, the content has changed a little.

What I would like to ask this time is that the casino has confiscated and frozen the rules that the casino has made unclear.

In fact, some players have been able to withdraw in the same game (method).

I can only think that it was confiscated because my funds became large.

It's unfair, isn't it?

It ’s called a low risk bet,

Who will take the risk and compete?

Why shouldn't you lower your risk yourself at a losing casino?

In the game of the corresponding provider

The real pleasure is that you can adjust the risk yourself, right? (Instead, there is almost no dividend)

And why did you delete the game?

In most casinos for the game

I am giving a bonus deduction rate,

This casino didn't take any measures.

If you play with that, it's a violation of the rules.

It's too selfish.

Thank you very much gudetamago for your reply. I will now transfer your complaint to my colleague Nick who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction soon.

Hello gudetamago,

I'm Nick and I'll be assiting you from now on in your issue. I will now try to contact the casino and let them know about your issue.

Unfortunately, we haven't receive any respond from the casino yet. We will be keep trying to contact them but please note that if they won't asnwer to us within the next 7 days, the complaint will be closed as unresolved, which may negatively affect the casino's rating.

Thank you for your help.

Thank you for your support.

That's right.

I'm having trouble getting in touch with the casino.

I can only think that I'm trying to escape by continuing to ignore it.

So I posted it here, but how about your support?

Dear gudetamago,

As the casino did not respond to us, there isn't much we can do. I tried to contact the casino but no one replied back. I'm really sorry that we could not help you more with your issue. Please do not hesitate to contact us if you will come across any other trouble in the future, we will gladly try to help you. The complaint will be now closed as unresolved which may negatively affect the casino's rating. The casino can reopen the complaint anytime if they wish to resolve the complaint.

Best regards,

Nick

Casino.guru