The player from Argentina was approached by a representative via an Instagram ad and deposited 30,000 pesos in casino33. After winning up to 42,000 pesos and requesting a withdrawal, the representative began imposing delays and eventually removed the chips from the site, stopped responding, and the player is now seeking a refund.
Casino33 - Player's winnings withdrawal delayed.
Black points: 500
Amount: $30,000 ARS
Casino33
Safety Index:Very lowSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
1.9
Casino33 has a Safety Index of 1.9, which means some of the considered factors point to a very low level of safety. Explore this casino’s Safety Index
Unresolved
Our verdict
Unreasonable excuse
UNRESOLVED
Case summary
10 months ago
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10 months ago
Translation
On the 31st, I came across an Instagram advertisement for this so-called casino33, where I was approached by a girl named Melina Salazar. I sent her 30,000 pesos in 3 consecutive deposits. I was winning up to 42,000, I requested a withdrawal of the winnings and she started imposing delays. Subsequently, she removed the chips from the site, and never responded to my messages again. A real scammer. I want my money back! I have already initiated legal actions with my lawyer!
Automatic translation:
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10 months ago
Dear reborimarcos,
I have thoroughly reviewed your case and watched several videos from the streamers advertising the platform Casino33.
I regret to inform you that you have most likely fallen victim to a fraudulent scheme. Our investigation of Casino33 has led us to the conclusion that it is highly likely a scam casino.
In reputable and licensed casinos, players are expected to register their own accounts without third-party assistance. It is imperative to emphasize that you should never share your personal information or send money to anyone claiming to deposit on your behalf in a casino.
Have you ever accessed your own account? Can you please explain how you made deposits - did you privately send money to the casino representative or did you have this option in the casino account?
Thank you in advance for your reply.
Best regards,
Kristina
Due to the increased volume of complaints during this time of year, we kindly request your patience while awaiting our responses. We aim to publish each complaint within 48 hours of submission but reserve up to 7 days to reply to any subsequent comments. Additionally, please be aware that it might take a bit longer for your complaint to be assigned to a resolver, as we are currently managing over 900 complaints.
Your understanding is greatly appreciated. Wishing you a joyful, successful, and healthy new year 2024, and we will get back to you as soon as possible.
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10 months ago
Thank you for your reply, reborimarcos. I am afraid that we are not able to help with casinos like this one. I can only recommend that you avoid them and always play in casinos where you create an account, deposit, play, and withdraw funds personally.
To assist you further in avoiding such situations in the future, we have compiled an informative article on how to choose a secure online casino. You can find it here:
https://casino.guru/how-to-choose-an-online-casino
Unfortunately, we are unable to provide direct assistance with your current predicament. We advise you to report the incident to the police or a relevant legal authority for further investigation and potential resolution. Your cooperation with the appropriate authorities will help prevent others from falling victim to similar scams.
I'm sorry we could not be of more help on this occasion. Please do not hesitate to contact us if you run into any issues with any other casino in the future.
