HomeComplaintsCasino33 - Player’s winnings blocked in the account.

Casino33 - Player’s winnings blocked in the account.

Amount: $18,000 ARS

Casino33
Safety Index:Very low
Submitted: 27 Oct 2023 | Case closed : 22 Nov 2023
Case closed Our verdict

Player stopped responding

REJECTED

Case summary

11 months ago

The player from Argentina claims to have been scammed by a third party who created an account for her. Despite winning $18000, she faces access issues as the account has been blocked. The complaint was rejected as the player stopped responding.

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1 year ago
Translation

Yesterday, a certain Meli created an account for me on the cell number 3517711357, and I made a deposit to this man named Jorge Luis Barrios 27-32761872-6. However, he scammed me. I won $18000 and he blocked me but the money is still in the account.

Automatic translation:
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1 year ago

Hello miriamsantos050,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Casino33. Please allow me to ask you a few more question before we would move forward.

Could you please advise why did somebody else created your account and not you? Did you contact the casino in order to receive support from them?

Please note that you can only create casino account by your own and you have to deposit directly to the casino as any 3rd party payment is against the casino terms.

Looking forward to your answer.

Regards,

Nick

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1 year ago

Dear miriamsantos050,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

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1 year ago
Translation

Because she told me, tell me your name and I will create an account for you and I will send you the cbu

Automatic translation:
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12 months ago

Hello miriamsantos050,

Can you please clarify what does this have to do with the casino? Was the person offering to create you an account an employee of the casino?

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11 months ago

Dear miriamsantos050,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

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11 months ago

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.

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