The player from Argentina had been blocked by the cashier and couldn't withdraw funds from her casino account. She had been communicating with a person who claimed to be the casino's cashier through a separate phone number. She made a deposit to an account number provided by this person, after which she got blocked. Upon investigation, we concluded that Casino33 was likely a scam casino, as it lacked standard features of a legitimate casino such as terms and conditions and a licensing authority. We advised the player to report the incident to the police or a relevant legal authority, and provided her with resources to identify secure online casinos in the future.
Casino33 - Player’s cashier access has been blocked.
Black points: 500
Amount: $1 ARS
Casino33
Safety Index:Very lowSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
1.9
Casino33 has a Safety Index of 1.9, which means some of the considered factors point to a very low level of safety. Explore this casino’s Safety Index
Unresolved
Our verdict
Unreasonable excuse
UNRESOLVED
Case summary
11 months ago
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11 months ago
Translation
The cashier has blocked me and is not paying out. She withdrew money from the registered casino account and then blocked me
Automatic translation:
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11 months ago
Hello srg2006lp,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Casino33. Please allow me to ask you a few more question before we would move forward.
Could you please advise if your account is already verified and if yes, since when exactly? Did you accumulate your winnings with real money or did you use a bonus? When was the last time you spoke to the casino and what was it about?
Looking forward to your answer.
Regards,
Nick
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11 months ago
Translation
Good morning
My casino33 account was enabled by the cashier, log in immediately: user ga3*****
I made a deposit from my account to a cbu that was provided to me, I have the details of that account.
In the application the function of contacting the casino: the link does not allow you to advance, it only lets you play unfortunately.
I have a screenshot of the money in the casino application, then the withdrawal request from me to the cashier, and even the sending of my cbu for deposit. Then he directly blocked me.
Yesterday, from another phone, I booked the cashier's number and she answered the message, but not the call, and she blocked me again.
Their telephone number is 03541-267935.
The entire interaction was cordial until I asked for payment and he blocked me.
Edited by a Casino Guru admin
Automatic translation:
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11 months ago
Hello srg2006lp,
Is it possible to forward the communication between you and this "cashier" to nikolas.b@casino.guru? Was it an official casino worker?
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11 months ago
Translation
nikolas.b@casino.guruI have already sent the data of the entire conversation to this address.
I await an answer
Automatic translation:
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11 months ago
Hello srg2006lp,
I regret to inform you that you have most likely fallen victim to a fraudulent scheme. Our investigation of Casino33 has led us to the conclusion that it is highly likely a scam casino.
In reputable and licensed casinos, players must register their accounts without third-party assistance. It is imperative to emphasize that you should never share your personal information or send money to anyone claiming to deposit on your behalf in a casino.
To assist you further in avoiding such situations in the future, we have compiled an informative article on how to choose a secure online casino. You can find it here: https://casino.guru/how-to-choose-an-online-casino
This casino has no Terms and Conditions, no licensing authority and there is no way to register directly - only with the help of an agent. You likely fell victim to a scam. We advise you to report the incident to the police or a relevant legal authority for further investigation and potential resolution. Your cooperation with the appropriate authorities will help prevent others from falling victim to similar scams.
I'm sorry we could not be of more help on this occasion. Please do not hesitate to contact us if you encounter any issues with any other casino.
