The player from Lower Saxony had been waiting for a payout for over 3 weeks. Despite being fully verified, the withdrawal was delayed due to 'technical issues'. No estimated resolution time had been given and the casino continued to accept deposits. The player had successfully withdrawn winnings before and the current winnings were accumulated with a bonus. However, despite our efforts to assist and resolve the issue, the player failed to respond to our further inquiries. Therefore, we were unable to investigate further and had to reject the complaint.
Casino1337 - Player’s withdrawal is delayed.
Amount: €200
Casino1337
Safety Index:Below averageSafety Index
Casinos with a Below average Safety Index usually have an unfavorable ratio of their number of visitors to relevant complaints submitted by players. It means that this casino has probably treated some players unfairly in the past.
Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
1 month ago
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2 months ago
Translation
Hello,
I've been waiting for my payout from this casino for over 3 weeks now. I've already been completely verified, but I'm repeatedly being told that there are "Technical issues". This has been going on for more than 3 weeks. No estimated time of resolution has been provided for this issue. The casino continues to accept deposits, but there is no indication that withdrawals are currently not available. This is almost bordering on fraud, especially when they continue to advertise quick payouts.
Automatic translation:
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2 months ago
Dear Ajnag89,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.
- Have you made any successful withdrawals before?
- Do I understand correctly that the withdrawal request has been pending for two weeks?
- Have you accumulated your winnings with or without an active bonus?
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Kristina
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2 months ago
Translation
Good morning,
First of all, thank you for your help! Here are some more details about your questions:
(Have you made successful withdrawals before?) -
yes, I have already successfully paid out there.
(Do I understand correctly that the withdrawal request has been pending for two weeks?) -
The withdrawal request has been pending for over 3 weeks!
(Have you accumulated your winnings with or without an active bonus?) -
Yes, the winnings were accumulated with a bonus, but it is not possible to block "prohibited games" and the "stake limit" was also adhered to.
I hope I will receive my winnings soon. Thanks
Automatic translation:
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2 months ago
Thank you for your reply, Ajnag89. Could you please advise when exactly you received the last successful withdrawal and how many days did it take to be processed? Did you use the same withdrawal method in the past? If possible, please post a screenshot of your withdrawal history here in this thread.
Also, have you tried contacting the casino regarding this issue? Please forward all the relevant communication between you and the casino to kristina.s@casino.guru. Alternatively, you can post it here. Thank you in advance.
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