The player from Argentina had claimed that after gaining profits, Zeus Casino had seized all his funds and blocked his account. The player had stated that he had an intermediary who had created the account for him and managed his transactions. The player had communicated with this intermediary through WhatsApp. After a detailed review, we had concluded that we could not assist the player due to the involvement of a third party in account creation and management. We had advised the player to report the incident to the police or relevant legal authority as it appeared he might have fallen victim to a scam.
Casino Zeus - Player's account is confiscated and blocked.
Amount: $3,000 ARS
Casino Zeus
Safety Index:Very lowSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
2.1
Casino Zeus has a Safety Index of 2.1, which means some of the considered factors point to a very low level of safety. Explore this casino’s Safety Index
Case closed
Our verdict
Unjustified complaint
REJECTED
Case summary
11 months ago
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11 months ago
Translation
A cashier at Zeus charged me 1,000 after a while I made 3,000 and in order not to pay me, he entered my account, took everything, and then blocked me, telling me that there was nothing in my account.
Automatic translation:
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11 months ago
Hello ortegamaximo99,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Casino Zeus. Please allow me to ask you a few more question before we would move forward.
Could you please advise if your account is already verified and if yes, since when exactly? Did you accumulate your winnings with real money or did you use a bonus? Who did you talk on WhatsApp, was it an official casino staff? When was the last time you spoke to the casino and what was it about?
Looking forward to your answer.
Regards,
Nick
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11 months ago
Translation
Hello, good morning, if you look I had an ATM who went on vacation and so I asked him for a trusted ATM and he handed me over to him.
That teller created an account for me and I asked him if he had a bonus with a minimum charge and he said no, there was just a drawing. I accumulated the profits with real money, first I asked the cashier what the minimum withdrawal was and he told me $3,000. After a while I told him that I was withdrawing $3,000 and what I told you before happened and he took out the entire balance of the account. I don't know if playing or eating and then I block myself. The last time I spoke to casino support was to report this cashier. If you want me to show you another photo of the conversation, let me know. Greetings and thanks for answering
Automatic translation:
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11 months ago
Dear ortegamaximo99,
Thank you all information provided.
Unfortunately, we are unable to help you with this case. Please keep in mind that you should always register in online casinos on your own, never through a third party. This casino has no Terms and Conditions, no licensing authority and there is no way to register directly - only with the help of an agent. It is very likely that you fell victim to a scam. We advise you to report the incident to the police or a relevant legal authority for further investigation and potential resolution. Your cooperation with the appropriate authorities will help prevent others from falling victim to similar scams.
I'm sorry we could not be of more help on this occasion. Please do not hesitate to contact us if you run into any issues with any other casino in the future.
