SpinBetter Casino Review

The player ''SIMUDINLALIC'' from Berlin closed his account because of gambling addiction. After that, he still kept getting promotional e-mails so he requested his deposited amounts back. The casino refused this request. No information since then.

The player ''WAILBEN'' made deposit and won. However, when he wanted to make withdrawal, his request got rejected. The player was informed that he had violated Terms and conditions. The casino mentioned that player's account was supposed to be blocked by their security system immediately after registration but because of a delay, the player was able to make deposit and play. His deposit was refunded but winnings were confiscated. No information since then.

The player from Poland had struggled with a recurring issue of withdrawal decline via Jeton at the same casino. His attempts to contact customer support and use other withdrawal methods had been unsuccessful. The Complaints Team had intervened and communicated with the casino on behalf of the player. The casino had informed that the player's withdrawals were proceeding successfully and any delay might have been due to banking operations. The player had confirmed receiving some funds via SEPA transfer but had expressed dissatisfaction with the currency exchange losses and daily withdrawal limit. The Complaints Team had advised the player that certain payment methods might sometimes be unavailable due to various reasons not controlled by the casino. The case had been left pending for the player's confirmation on receiving the disputed amount.

The player from Greece had been unable to withdraw her winnings due to the casino's claim that her identification wasn't valid. The player insisted her ID was valid in Greece and didn't need renewal. She was frustrated with this inconsistency in handling deposits and withdrawals. Despite our attempts to gather more information and clarify the situation, the player did not respond to our inquiries. As a result, we were unable to investigate the issue further and had to reject the complaint.

The player from Greece had requested a withdrawal less than two weeks prior to submitting the complaint. The payment hadn't been processed yet. We had advised the player to wait at least 14 days after requesting their withdrawal before submitting a complaint. We had also asked the player to provide more details and evidence of their issue, including a screenshot of their withdrawal history and communication with the casino. However, the player failed to respond within the given time frame, leading us to reject the complaint due to lack of cooperation.

The player from Greece had requested the closure of his casino account, but the request was not processed. He had sought assistance from the complaints team to close the account. The team had reached out to the player for additional information and had extended the response time by 7 days. However, the player did not respond to the team's inquiries. As a result, the complaint was rejected due to lack of response from the player.

The player from Finland had won 2750€ at SpinBetter casino but found his account balance empty when he attempted to withdraw. Despite the casino's claim that he had played through the funds, the player insisted no game activity took place after the withdrawal request. Prior issues at this casino had also been reported. The Complaints Team had reached out to the casino and requested the player's login and game history. After reviewing the evidence, they found no inconsistencies in the player's game history or login activity. The player had indeed been active on the day his balance dropped to zero, and no suspicious activity was detected. Therefore, the player's complaint was rejected due to lack of evidence supporting his claim.

The player from Nigeria was experiencing issues with Spinbetter Casino. The casino disabled her account, despite having submitted all required verification documents. After reviewing all the necessary details and information, we concluded there are reasonable grounds to believe that the player was engaging in fraudulent/prohibited activity and his account was not primarily used for gaming purposes. In addition, the verification could not have been completed due to discrepancies in personal data. The casino acted in accordance with its terms and conditions. Therefore, we decided to close this complaint as unjustified.

The player from Poland is experiencing withdrawal delays at a casino. Initially, their Jeton withdrawal was cancelled due to mismatching deposit and withdrawal methods. Subsequent credit card withdrawal requests have been repeatedly cancelled or delayed due to alleged payment processor issues. Player’s complaint has been resolved successfully.

The player from Poland had requested a withdrawal less than two weeks prior to submitting her complaint. Her money hadn't been received yet. She insisted that there was a system error causing the delay, as she had experienced a similar issue before. Despite the Complaints Team's attempt to resolve the issue, the player failed to respond to their queries. As a result, we were unable to investigate further and the complaint was rejected.

The player from Austria deposited 20 Euros in the casino, but the funds were never credited to their account. Despite uploading the screenshot of the deposit from the bank three times and waiting for a month, the issue remains unresolved. The complaint was closed as the player stopped responding.

The player from Greece made a deposit that was not credited to the casino account. It was their first deposit and they are accusing the casino of scamming. The complaint was closed as the player stopped responding.

The player from Poland had had a drawn-out issue with SpinBetter Casino regarding the withdrawal of his winnings. The player had accused the casino of lying about the status of his withdrawal and having inconsistent withdrawal limits. He had also expressed frustration with the casino's customer service, claiming they had been unresponsive to his queries. The casino had attributed the delays to technical glitches and had assured the player that all his funds had been successfully withdrawn. The player had also requested to have his account closed, which the casino initially claimed they had received no request for. Eventually, the casino confirmed that the player's account had been locked as per his request, and all his withdrawal requests had been processed successfully. The player confirmed the resolution of his issue and thanked the Complaints Team for their assistance.

The player from Greece had requested multiple times over a 10-day period to close their casino account. Despite providing a reason, the casino had not initially fulfilled the request. The player had also expressed concerns about the balance in the account at the time of closure. We facilitated communication between the player and the casino, which resulted in the temporary unlocking of the player's account for withdrawal purposes. After the player confirmed the successful withdrawal of funds, we marked the issue as resolved.

The player from Poland has been waiting for a withdrawal for less than two weeks. Unfortunately, their payout hasn’t been received yet. We tried to contact the casino, but before it replied the player informed us his issue was resolved and the money was finally received, so we closed the complaint as a resolved one.

The player from Germany is unable to withdraw their winnings of 1,700 Euros via SEPA bank transfer, which they believe is because the casino expects the same method to be used for deposits and withdrawals. We rejected the complaint because the player didn't respond to our messages and questions.

The player from Greece has requested a withdrawal prior to submitting this complaint. Unfortunately, their winnings haven’t been received yet. The complaint was rejected because the player didn't respond to our messages and questions.

The player from Spain won 1200 euros and thereafter his account became inactive. Despite sending requisite ID documents for validation, there hasn't been a response. The player is struggling with a lack of helpful support. Unfortunately, since the issue is related to sports betting, we had to reject the complaint.

The player from Germany is experiencing difficulties withdrawing her winnings due to the limited availability of payment methods. Although it seems as though this issue has been resolved, the complaint was rejected because the player didn't respond to our messages and questions.

The player from Germany has a negative experience when receiving bonuses from the casino. We ended up closing the complaint as ‘unresolved’ for now because although the player's main issue of closing the player's account was done, the casino stopped cooperating on returning the player their last deposit back.

The player from Hungary is experiencing difficulties withdrawing his winnings from the casino. The player requested a self-exclusion in the casino. We closed the complaint since we didn't receive any other replies to our messages and questions.

The player from Argentina has activated the First Deposit bonus but it seems as if there are no slot games available to complete the bonus wagering. After a closer examination, we ended up rejecting this complaint as unjustified.

The player from Greece was experiencing an issue withdrawing their funds. Withdrawals were delayed and then cancelled. The casino requested some documents for additional verification. In the meantime, the player informed us that the disputed funds have been successfully received earlier than the casino replied in the open thread. We consider the complaint resolved.

The player from Ukraine has been trying to withdraw her winnings, but all requests have been rejected. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.

The player from Ontario has requested a withdrawal prior to submitting this complaint. Unfortunately, their winnings haven’t been received yet. The complaint was rejected because the player didn't respond to our messages and questions.

The player's verification is delayed for 2 days. The player informed us via email that although with a delay the casino has processed the withdrawal and the player has successfully received their winnings.

The player from Bulgaria is experiencing difficulties accessing his account due to an alleged self-exclusion. After concluding all the information, we have considered the case as 'unjustified'. The case has the right to close an account if they detect signs of gambling problems.

The player from Spain has been trying to close the account due to a gambling problem. Unfortunately, all the enquiries were ignored. We rejected the complaint because the player didn't respond to our messages and questions.

The player from Malaysia complained about the lengthy verification process. Later, the player confirmed his account was verified and his withdrawal was completely processed approximately 1 week after providing the casino with the necessary documents for additional verification. The complaint is resolved.

The player from Malaysia is experiencing difficulties withdrawing funds because the transactions to the preferred payment method are not possible. We rejected the complaint because the player didn't respond to our messages and questions.

The player from Germany has been trying to close his account. He decided he was no longer interested in playing at this casino. Since his reason for account closure wasn't valid enough for us to involve the casino in this situation, we decided to reject this complaint.

The player from Greece is experiencing difficulties withdrawing his funds due to limited availability of payment methods. We rejected the complaint because the player didn't respond to our messages and questions.

The player from Germany is experiencing difficulties withdrawing their funds due to limited availability of payment methods. We rejected this complaint as the funds have been played before we could intervene.

The player from Switzerland was prompted to provide additional documents for the KYC, even if the account has been verified in the past. Even if we assumed that the issue has been resolved, without a confirmation from the player, we were forced to reject this complaint.