The player from Mexico is dissatisfied that he wasn’t granted any free bonus. The casino can decide whether it gives the bonus to the player or not, therefore we don't see a valid reason to punish the casino, therefore we rejected this complaint.
Casino Winner - Player wishes for a bonus.
Amount: €1,000
Casino Winner
Safety Index:HighSafety Index
Casinos with a High Safety Index usually have a large number of visitors and a small number of unresolved complaints. Players can expect to play safely and be treated well in casinos with a High Safety Index.
Case closed
Our verdict
Unjustified complaint
REJECTED
Case summary
4 years ago
Public
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4 years ago
Translation
Hey, don't screw it up, not even a miserable free game, I mean I don't pay big amounts and I don't play much, but the free games are just to enjoy and have a little fun, but a thousand pesos, don't give you a miserable free game, don't screw that up. It is already dishonest.
Automatic translation:
Public
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4 years ago
Dear Gerardo,
Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience. I am not sure I understand what is going on. Could you provide more information? Are you dissatisfied, that you haven’t received any free bonus from the casino?
Looking forward to hearing from you.
Best regards,
Kristina
Public
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4 years ago
Translation
Good day.
Bonuses if you have as soon as you deposit money, what I say is that no game gives you free games and one is entertained for that reason, play from 50 pesos to 40 pesos 30 and so on until you reach a lower denomination just waiting to have fun with the free games but by no means gives free games I know I make money and I do not expect to win anymore if I win because it is luck, right, but one thing that I do love is entertaining myself with the games but not even that.
Edited
Automatic translation:
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4 years ago
I understand your situation, but please be informed, that the bonus (free games, free spins, free bonus money) is something that the casino gives out for free - as a gift. The casino has the full right to decide whether you are eligible for receiving it or not, and we cannot punish the casino for not giving you this option.
Please do not hesitate to contact me if there is anything else, I could do for you in this matter, otherwise, I will be forced to reject your complaint. Thank you for your understanding.
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4 years ago
Unfortunately, this for us is not a valid reason to punish the casino, therefore we are rejecting this complaint as unjustified. Sorry we were not able to help you with this one, but please, do not hesitate to contact us in the future, if you run into any issues with this or any other casino and we will try our best to help.
