HomeComplaintsCasino Winner - Player’s deposit has never been credited into his account.

Casino Winner - Player’s deposit has never been credited into his account.

Amount: Mex$1,500

Casino Winner
Safety Index:High
Submitted: 24 Jul 2020 | Case closed : 10 Aug 2020
Case closed Our verdict

Player stopped responding

REJECTED

Case summary

4 years ago

The player has deposited money in to her account, but the funds seem to be lost. We rejected the complaint because the player didn't respond to our messages and questions.

Public
Public
4 years ago
Translation

I made a charge for 1500 pesos and he told me that the transaction was rejected, but he was debited from my card, I debited immediately, and added to that after communicating through his messaging now he tells me that I cannot send messages, and I have no place to continue sending my Complaint, I have not received a response from the casino, I think it is a robbery that they do not even give you an answer or a phone number to call

Automatic translation:
Public
Public
4 years ago

Dear Yojaina,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. I am not sure I understand  correctly your issue. Did you make a deposit, but it was never credited to your casino account?

If your deposit has never been credited to your casino account, the only thing I would recommend is contacting your payment provider, which the casino already recommended to you, because this is a standard procedure. The payment provider needs to investigate, but bear in mind, that it’s a complicated process which takes one month approximately. In these cases, casino has its hands tied.

Please let me know if this is the case, so we can continue resolving this case accordingly.

Best regards,

Kristina

Public
Public
4 years ago

Dear Yojaina,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Public
Public
4 years ago

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.

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