Casino Venetian - Player is complaining about this casino.

Hi, my complaint is from 2 years ago so but I want to warn people not to use this casino. It is a scam they do not let you withdraw your fairly won money when you try and contact they ignore and do not respond. It’s all a scam please don’t gamble with them.

Dear Paolo,

Thank you very much for submitting your complaint. I’m very sorry to hear about your negative experience. I am not sure if there is anything, I could help you in this case. Could you describe your experience in more detail? Is there any balance left in your account?

Looking forward to hearing from you.

Best regards,

Kristina

Hi, my account has 1025 euros in it but as it’s been over two years they might have closed it. At the time of when it happened they just locked me out whenever I tried to log in. I just wanted to make people aware that they are a fraudulent casino and will ignore you and not pay you. The email they have just didn’t work no phone number no live chat. I deposited £250 then player live roulette and ended up getting to 1025 euros, i won the money fairly with no bonus so it was just all my winnings, they then asked me for documents to prove my identity and a few days later sent me an email to say i have passed the checks. They then just didn’t pay me and locked me out of my account. I sent over 30/40 emails but no one responded then eventually my emails start being rejected. I really don’t want this to happen to other people. At the time I left reviews and warnings on quite a few websites but missed this one.

Hello Paolo,

We can try to contact the casino and ask for their standpoint, but if you just wanted to share your experience, I will have to close the complaint. Thank you for understanding.

Hi,

if you can try and contact them that would be great. As I still feel Frustrated by the situation even though it was so long ago.

thanks

I would like to give an opportunity to the Casino Venetian to comment on this case. We would like to know what happened and if there is any chance of resolving this situation, even though it occurred almost 2 years ago.

We would like to ask the Casino Venetian to reply to this complaint. We are extending the timer by 7 days. 

Hello.

Two years ago the player won following 10 euro free bonus that we have given to the player free of charge!

Account has been closed for duplicate account !

That’s pathetic what a complete lie, it just shows even more this casino is fake and stealing people’s money. Iv never had a bonus from them nor did I make a duplicate account. You are saying this because you are thieves and if you look on other review websites I’m not the only one who has had this happen to them, there are so many others. I have all the email correspondence with which I will happily send to prove I am telling the truth and i have a the transaction on my credit card statement. They are scammers please don’t bet on this casino

Hello.

On our side we can send proof of your transaction showing that you have played following 10 free bonus no deposit ! and of course can share your duplicate account as well ! which is break of our terms and conditions as well !

@casinoguru Here for any further info if needd .

Thank you .

Please send proof then.. I would love to see it and I’m sure you will manage to forge it to make it look like I have but please go ahead. How can you do what your doing and not care, you are stealing people’s hard earned money it’s crazy! You are straight up lying instead of owning up to it. I have emails I sent to you regarding the matter you that you kept ignoring and ignoring you then blocked my email. The only emails I ever got from you were robotic marketing emails or saying to verify my details when you had already done the check and accepted when I first signed up and I have the email from you to prove it. Nothing your saying makes any sense and everyone will see you for what you are, a thief. You caused me a lot of stress last time but I’m not going to waste my time and energy with your patheticlies, you must be very desperate. I deposited £243 purely of my own money, which I have the bank statement for and won 1025 euros on live roulette completely fairly. Not once did you say in any of your emails about anything to do with a duplicate account and about the winnings coming from a bonus and now after two years you are trying to come up with some lousy excuses. Your ratings were on other reviews sites are terrible which means you are doing so many people over @casinoguro I hope you can see through them how their story just doesn’t add up at all, I have all the emails I will happily share them and my bank statement. I am determined to prove how much of a scam this casino is. PLEASE AVOID CASINOVENETIAN THEY WILL STEAL YOUR MONEY!

Hello.

Your deposit was much before you got the 10 no deposit bonus.

You have also opened duplicate before you got the 10 free bonus , which is break of our terms and conditions.

We will send proof only upon the request of casinoguru.

Thank you .

You probably put the 10 bonus in my account after I made the withdrawal request and after you blocked my account because you didn’t want to pay my winnings. Just admit you have stolen my money. You are a fraudulent casino, and you are scamming people, how can you not see what your doing is wrong? You even have another review on casino guru saying that you are fraudulent. This is the same for so many other reviews sites. Just stop trying to not pay people and take the money they have worked to earn. You can’t get away with it. You are not even licensed, at the time when I was trying contact you i found out you do not even have a real license. Your casino is fake!

Hello everyone,

In order to move further with this complaint we need to see the evidence, therefore I would like to ask the Casino Venetian for a proof. You can send it to my email address kristina.s@casino.guru. Thank you in advance.

We would like to ask the Venetian Casino to send proof that was mentioned in your last message. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint.

This is ridiculous! Your screen shot just shows even more you are lieing! I won the money the day I deposited, and requested the withdrawal on the same day. I can prove this from the email corespondents I have. I also have the email from you to say you’ve given me a 10 euro bonus almost a month after my withdrawal request(after not hearing from you) . You can clearly see I deposited a month before you claim to have given me the bonus. Why don’t also show my game play aswell then?? Even your evidence doesn’t make any sense!

You got the bonus at the 19th and on the noon at the 19th you made your withdrawal !

this was following your bonus credited by our team !

You are a liar and a thief, I have it on email that you gave me the 10 euro bonus almost a month after input in a withdrawal request. You are not worth my time and energy, you should feel ashamed at what you are doing. I am not going to keep communicating with you as you clearly have no intention to give me my money and own up to what you have done. As long as people avoid your casino and don’t give you the opportunity to take advantage of them then I will be satisfied. Casino guro I have the emails I can send to you to show casinovenetian are lying.

I am not the only person to have this issues! I have attached screen shots to show your reputation so people can see what you are and what your casino is doing.

here some more

The list goes on

I just want people to avoid this casino, it is a scam and should be blacklisted on every casino review website!

we reply on casinoguru site, not on other forums !

You have supply a complaint, your complaint is not relevant and you winnings was not fair ! and on top of that you have created duplicate account one month after you havent deposited ! so we have closed your account ! you did it to get the free bonus .

We have show all the proof needed, and the evidence is clear.

@casinoguru we think you can close this chat.

Regards.

why don’t you upload a screen shot of my game play aswell? , Its irrelevant if you respond you don’t respond to other sites or not. There’s actually another complaint on casino guru that you haven’t even responded to in the past.

This is for other people to see what you are doing and what you are. Nothing more needs to be said, It’s clear to see that you are a fraudster and I’m sure everyone can see this. You are a desperate person and you will get caught out in the end.

casino guro like I said I have emails to show that the screen shot they have sent doesn’t make any sense at all.

Paolo, please send those emails you are mentioning to my email address is kristina.s@casino.guru.

Casino Venetian, please send me the proof of duplicate account to above mentioned email address.

s

Hi Kristina,

I sent the emails to you yesterday to the address above.

let me know if you haven’t received them.

Thanks

Paolo, thank you very much for your email. We will review your screenshots with our team as soon as possible. Thank you for your patience.

email sent you as well. few days ago. please keep update. and let s close this thread.

regards.

Hello everyone,

We reviewed with our team evidence from the player and it is clear to see, that he tried to withdraw his winnings way before receiving the bonus (which was, by the way, 10€ deposit bonus for 0€ deposit).

So far we believe Paolo has the right for a refund.

Casino Venetian, I haven't received any emails from you, not even in a spam folder. Did you send it to kristina.s@casino.guru, please?

We would like to ask the Casino Venetian to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’.

Hello.

How you can say that the player should get refund ? when we see clearly that the player have

deposit at the : 26/02/2018

got the Bonus of 10 free at : 19/03/2018 at : 9:35:35 AM

and have withdrawal after he got the bonus at : 19/03/2018 at : 15:04:28 PM

What is not clear here ?

On top of all , the player have created duplicate account ! which is clear violation of our terms and condition ??!

In attachment again the proof of dup account.

Is the player are your friend ? to say that he should get refund with all this clear evidence ??

Casinoguru has a reputation as a serious site, but the judgment you make is clearly not fair !!

Dear Casino Venetian,

I am sorry you feel like we don't judge this case fairly, however Paolo sent us evidence consisting of many screenshots, where it is clear to see he tried to get in touch with the casino regarding his withdrawal days before he was given the bonus.

We can provide those screenshots with Paolo's permission (or Paolo can send them himself), if needed.

The fact that paolo made withdrawal, dosent mean that havent reveresed the funds in his balance !!!

Can you please send me those screenshot ? thank you.

Hi Kristina,

Thanks for looking into this and really appreciate that you have agreed with my side of the complaint.

Feel free to share the screenshots, although I think whatever proof I show casino venitian they will never own up or accept what they have done to me or are doing to other customers. It just seems like denial and excuse after excuse with no valid explanation.

thanks

Paolo

I sent an email to the Casino Venetian with Paolo's screenshots.

We would like to ask the Casino Venetian to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint.

I apologize, but since we haven’t received any other response from the casino regarding the issue, we cannot continue resolving this complaint and we are forced to close it as ‘unresolved’. It was clear to see that you wanted to withdraw your money before you received the bonus.

I am very sorry I couldn't help more, but at least closing this complaint as unresolved will negatively influence the casino's rating and other players can read about your experience in our review.

I hope you won't come across a problem like this again.