The player from Germany had his account closed and winnings confiscated. The casino claims he created multiple accounts. We rejected the complaint because the player didn't respond to our messages and questions.
Casino Sieger - Player’s account has been closed.
Amount: ??
Casino Sieger
Safety Index:Below averageSafety Index
Casinos with a Below average Safety Index usually have an unfavorable ratio of their number of visitors to relevant complaints submitted by players. It means that this casino has probably treated some players unfairly in the past.
Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
3 years ago
Public
Public
3 years ago
Translation
My account was just closed. I live in an apartment building and my neighbor said he had won a high value at casino winner. Then I paid in several times. My neighbor did not receive his winnings and my account and his account were closed. Now the site says it is cheating that we are one person? But we are two separate households? How can that be?
Automatic translation:
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3 years ago
Dear Sina,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. I checked the casino’s T&Cs (https://www.casinosieger.com/en/terms) and I found the term the casino is referring to:
"47. Each Player is allowed to open only one Account per person, family, household, IP address and email address. Use of more than one Account per physical Player is known as "multi-accounting" and as such is strictly forbidden.
48.In the event that We suspect that a Player is opening multiple accounts by using the same or similar names, address, telephones, email addresses, same or similar dynamic IP addresses, computer or other devices, with the intent of defrauding or cheating, We reserve the right to close an Account or Accounts at any time and to cancel all the transactions, bets, waive winnings and deduct bonuses from all relevant Accounts. …"
Please could you clarify if there were any funds confiscated by the casino due to having multiple accounts?
If there is any relevant communication between you and the casino, please forward it to kristina.s@casino.guru (or you can post it here).
Lastly, please instruct your neighbor to file an official complaint, if he hasn’t done that yet and we will try to help as soon as possible.
Looking forward to hearing from you.
Best regards,
Kristina
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3 years ago
Dear Sina,
We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.
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3 years ago
Translation
Hello my neighbor has already filed a complaint with you. The problem I have is that the casino just closed my account for no reason. When I found out that my neighbor had won a large amount there but the certification was taking so long, I wrote to the casino in the chat whether the certification always took so long on their site or whether this was an isolated case. They said that I shouldn't worry, the money is always paid out and the certification takes 1-2 days, which would be normal. Then I deposited large sums again and tried my luck. 1-2 days later after the conversation in the online chat, I want to log in again and was blocked. Reason that I have a multi account. Which is definitely not and where the casino is not telling the truth. My deposits went through my account with my name and I am registered there with my email address. It's about two different people who have tried their luck on the side. But they live in a house address because it is an apartment building. We are neighbors and not married or anything. I don't think it's right of the casino to tell me in the chat that everything is good to calm me down and still let me deposit and then block from one second to the other. With an excuse !!! my neighbors simply did not receive the profit, which I find a cheek because the deposit from both parties worked without any problems. I have offered you to certify my account so that you can see that we are two separate people. Without success.
Automatic translation:
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3 years ago
Could you please advise if there are any funds being held or confiscated by the casino? How much money did you have on your balance when the casino blocked your account?
