Hello,
Casino night has confiscated my win claiming I overbet on bonus portion. I was betting the maximum bet allowed in CAD currency since the system autoblocks any bet that exceeds max bet allowed, so it is IMPOSSIBLE to overbet on their casino.
As a matter of fact, the system does not allow an overbet as the game is stopped if that is the case, and blocks the player from overbetting by showing a message stating the maximum limit has been reached. The system autoblocks any bet over the max bet on bonus portion as I have accidentally attempted to over bet on autospin and the game stopped when passing over from real cash portion to bonus portion REJECTING THE BET so I don't see how it is even possible for them to claim that I overbet.
Also, I would like to point out that the casino allows to bet the equivalent currency as stated in terms and conditions, but they claim the maximum amount of a bet is 5€/$/CAD, and not the equivalent in another currency. I have attached a screenshot of terms and conditions that shows this is completly false and now I feel like casino is just trying to find an excuse to confiscate my win.
Terms and conditions state 6. ‘The maximum wagering allowed is €5 (or the equivalent in any other currency) per spin or game when playing with the bonus balance. If you place a wager greater than this amount, the active bonus and winnings will be removed.’
Please help me resolve this matter
Hello,
Casino night has confiscated my win claiming I overbet on bonus portion. I was betting the maximum bet allowed in CAD currency since the system autoblocks any bet that exceeds max bet allowed, so it is IMPOSSIBLE to overbet on their casino.
As a matter of fact, the system does not allow an overbet as the game is stopped if that is the case, and blocks the player from overbetting by showing a message stating the maximum limit has been reached. The system autoblocks any bet over the max bet on bonus portion as I have accidentally attempted to over bet on autospin and the game stopped when passing over from real cash portion to bonus portion REJECTING THE BET so I don't see how it is even possible for them to claim that I overbet.
Also, I would like to point out that the casino allows to bet the equivalent currency as stated in terms and conditions, but they claim the maximum amount of a bet is 5€/$/CAD, and not the equivalent in another currency. I have attached a screenshot of terms and conditions that shows this is completly false and now I feel like casino is just trying to find an excuse to confiscate my win.
Terms and conditions state 6. ‘The maximum wagering allowed is €5 (or the equivalent in any other currency) per spin or game when playing with the bonus balance. If you place a wager greater than this amount, the active bonus and winnings will be removed.’
Please help me resolve this matter