Casino Game - The player's unable to close his account.

ich weiss nicht wie ich sie kontaktieren soll. bitte schliessen sie mein account, so dass er auch bei google über meinen namen nicht gefunden wird

Dear L.J.,

Thank you very much for submitting your complaint. I’m really sorry to hear about your issue with Casino Game . I’m afraid, I will need more information regarding your problem. Please could you elaborate? Why do you want to close your account? How did you try to contact the casino - live chat or e-mail? I will be waiting for your reply patiently.

Best regards,

Nick

DIESE Nachricht: ich weiss nicht wie ich sie kontaktieren soll. bitte schliessen sie mein account, so dass er auch bei google über meinen namen nicht gefunden wird war an mein account bei casino-guru gerichtet

Hello L.J.,

Can you please make a screenshot of where and how is it visible? Nowhere in your complaint is mentioned your full name and only your username - justuskab is visible.

Thank you L.J., I will forward it to my colleague to fix it as soon as possible. Will keep you updated.

Hello L.J.,

We are currently still working on your case as it might take a while for it to be changed.

We edited out your name from your previous complaint but the change may take a while to appear.

Sie hätten nicht Ihren Namen sondern meinen Namen entfernen müssen. damit mein Name bei google nicht angezeigt wird

It was just a typo - meant your name. Also your name should not be visible on google anymore. Can you please check it as well to confirm it?

Dear justuskab,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.