HomeComplaintsCasino Eagles - The player's dissatisfied with the casino's support.

Casino Eagles - The player's dissatisfied with the casino's support.

Amount: €2,500

Casino Eagles
Submitted: 02 Apr 2022 | Closed : 20 Apr 2022
Closed Our verdict

Player stopped responding

REJECTED

Case summary

The player's dissatisfied with the casino's support as he did not receive any respond from them. The complaint was rejected as the player stopped responding.

Public
Public

Good afternoon, as a web specialist in casinos, whenever I am looking for a new casino I go to GURU, to observe their reviews and scores.


I looked at Eagles casino, where they give it a good score as well as a good review


The truth is that I have been disappointed, I registered on March 10, 2022, the deposits were well received by the casino, I played without bonuses, I have sent several messages which to date none of them have been answered and it is impossible to contact with them


The messages have been to verify the account and once verified proceed to the withdrawal that I have.


With all due respect and in a strict sense of opinion, in my opinion it seems that this casino is a scam, because it is not normal that they do not respond to anything and do not have an email from the casino, the one they have is casinoeagles1@gmail.com which is insecure and is not encrypted to send the data of the documents

Public
Public

Hello ANTONIO ,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Casino Eagles.. Please allow me to ask you a few more question before we would move forward.

When exactly did you register into the casino? When was the first e-mail sent to the casino and how many others were sent since? Please forward the communication between you and the casino to nikolas.b@casino.guru

Looking forward to your answer.

Regards,

Nick

Public
Public

Hello ANTONIO,

We haven't hear from you in a while. Please note that if we won't get any respond within the next 7 days, the complaint will be rejected.

Public
Public

The complaint will be now rejected for the above mentioned reason.

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