Boombet Casino - Player’s winnings have been reduced.

Hi,

My complaint is with Boombet but I couldn’t see them in your drop down box. This casino is refusing to pay out the last $2,500 they owe from a withdrawal made in December 2020.

In December I chose to withdraw $12,000. $2,500 was a bonus amount given on a deposit. The other $9,500 should have been paid to me.

Unfortunately they have claim to have paid $500 as a cash payment, this payment was never received and at the time it has been recorded they didn’t even have my bank account details.

There is another $1,000 that the claim to have paid by Bitcoin. Though it was never received. I have asked numerous times for a Bitcoin receipt or proof of payment to prove that the payment was made. They refused to send it.

There also $1,000 sitting as a ‘pending’ withdraw since February which I have never received and they don’t even claim to have sent it.

Ive sent over 100 emails and they don’t answer any questions or emails.

As soon as I made the withdraw for them to send money, I started getting excuses as to why they couldn’t send money. I got told if I don’t continue to deposit and play then payments would be slower (it’s now been 6 months).

I originally got told they would send $2,500 at a time. This never happened and they said because I wasn’t continuing to play while they owed my money then I lost ‘VIP’ status.

They are awful to deal with, ignore easy questions and ultimately are ripping me off $2,500.

I have so much evidence of their disgusting behaviour.

Please help!

Dear Timothy,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

I hope this explanation will help you to understand the difference between the two types of Deposit bonuses:

"A Non-Sticky Casino Bonus is a cashable bonus that a player can convert into cash once they have met all the bonus requirements. A player usually receives the bonus upon signing up and making their first deposit. A typical Non-Sticky Bonus ranges from 50% – 100% of the deposit."

"To put it another way, a Sticky bonus is added to your bankroll, usually when you make a deposit, and when you're done gambling and want to cash out, the sticky bonus is deducted from your balance. ... On a cashable deposit bonus, you can cash out any money from the bonus"

I have checked the general bonus terms and conditions, and this is what I found https://boombet.casino/en/terms:

„All bonus money will be removed at the point of cash out, bonus money is money that can be used to help generate winnings but cannot be withdrawn as part of the winnings. The bonus will be treated as 'Non-Withdrawable' and will not be reissued to your account but deducted from the winnings by the casinos withdrawal manager during the payout process. Cashback money is also 'Non-Withdrawable' and the casino reserves the right to deducted cashback money from a players' pending withdrawal."

If you’ve received $2,500 as the bonus money when depositing funds into your account, I’m afraid this same amount was removed justly when a withdrawal request was placed.

Could you please confirm that you have received your winnings of $9,500?

Please let me know if there is any additional information that I have overlooked, but I’m afraid I will be forced to reject your complaint as unjustified. I wish I could be of more help. Thank you in advance for your reply and understanding.

Best regards,

Petronela

Hi,

No I withdrew $12,000. $2,500 was bonuses which I do not expect back. It’s the other $9,500 that I should be paid.

They only paid $7,000, so are trying to cheat me out of $2,500.

$1,500 of that they are saying has been ‘sent’ to me, but was never actually. I’ve asked for Bitcoin receipts to prove payment and none are ever sent. I have even sent them the history from my Bitcoin wallet showing that payments were never received.

The other $1,000 (of the $2,500) that they still owe is being displayed as a ‘pending’ amount. This has been showing since Feb, they even say this hasn’t been sent as yet.

Twice they’ve said it was coming and then it never shows up.

As mentioned I have hundreds of emails.

They are trying to cheat me out of $2,500.

Everything they say and do is dishonest.

Thanks

Tim

Sorry, for the confusion, I understand now.

I will now transfer your complaint to my colleague Viliam who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Hello Timothy,

I looked at your complaint and will do my best to help you. I would like to invite Casino Boombet into this conversation. Casino, can you please specify what is the problem with the player’s withdrawal?

Thanks!

Can I add the 100 emails ive sent them with evidence?

thanks

tim

We would like to ask the Casino Boombet to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’.

So they just ignore everything then? What can we do to blacklist this casino or ensure I can get my money back. They are cheats! It’s so obvious that all the do is try and fool people!

Dear Timothy,

Unfortunately, if they'll not respond, we can do nothing. We can only close this complaint as unresolved which will have a negative effect on Casino's rating.

I apologize, but since we haven’t received any response from the casino regarding the issue, we can not continue resolving this complaint and we are forced to close it as ‘unresolved’. The last option is to contact Curacao gaming license. if you need my help you can contact me here: viliam.v@casino.guru.

I am very sorry I couldn't help more, but at least closing this complaint as unresolved will negatively influence the casino's rating and other players can read about your experience in our review.

I hope you won't come across a problem like this again.

The casino can reopen this complaint anytime.