HomeComplaintsCasino Astral - The player's unable to close his account.

Casino Astral - The player's unable to close his account.

Amount: €500

Casino Astral
Safety Index:Low
Submitted: 21 Sep 2021 | Resolved : 12 Oct 2021
Resolved Our verdict

Case closed

RESOLVED

Case summary

3 years ago

The player's request to close his casino account is ignored. The complaint was resolved after the player's account got blocked.

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3 years ago
Translation

Hi the people I chat with who are supposed to assist me are rude and have blocked me

I have paid more than 2000 euros I have asked several times to close my account because I have problems and they do not please can you make me close my account permanently?

Automatic translation:
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3 years ago

Hello Rosella,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Astral Casino. Please allow me to ask you a few more question before we would make any step further.

When did you first request to close your account? Did you specificly mention any gambling problems or addiction when you asked for closure? Did you try to close your account through their support or directly in your casino account? Also please send through all your communication with the casino or proof to nikolas.b@casino.guru.

Looking forward to your answer and I hope we will be able to help you resolve the issue.

Regards,

Nick

Casino.guru

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3 years ago
Translation

They closed it for me after many pleas, thank you very much

Automatic translation:
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3 years ago
Translation

They closed it for me and today it was unlocked again

they say I have to leave it inactive for 30 absurd days

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3 years ago

Dear Rosella,

Did you specificly mention that you have gambling addiction/problems to the casino? If no, please try to request account closure again and mention the gambling issues. In that case they should permanently close your account.

Please let us know the outcome.

Regards,

Nick

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3 years ago

Dear Rosella,

We haven't hear from you in a while. Please note that we will be forced to reject the complaint if we won't get any respond from you within the next 7 days.

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3 years ago
Translation

Greetings

It has been closed

can you tell me if there is a way to block all online gaming sites from both PC and smartphone?

Automatic translation:
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3 years ago

Dear Rosella,

Unfortunately, we don't know about anything that would globaly block you from all casino sites as some of them don't even have a licence. There are however some help available on the internet for gambling addiction in different forms. I'm sure you will be definitely able to find something that is suitable exactly for you. You can read some of our articles about it: https://casino.guru/overcoming-problem-gambling

Is there anything else we can assist you with? If no, the complaint will be closed as resolved as your account in this specific casino is already closed.

Regards,

Nick

Public
Public
3 years ago

The complaint will be now closed as resolved as the player's account was closed in the casino.

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