The player's balance was confiscated for using a 3rd party payment. The complaint was rejected as the player breached the casino terms.
Casino 999 - The player's balance was confiscated.
Amount: 90,000 kr.
Casino 999
Safety Index:HighSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
8.0
Casino 999 has a Safety Index of 8, which makes it a safe casino suitable for most players. Explore this casino’s Safety Index
Case closed
Our verdict
Unjustified complaint
REJECTED
Case summary
2 years ago
Public
Public
2 years ago
Translation
I was treated unfairly by the casino, just cheated, the case has already found its place with the lawyer, in short I am the owner of the casino999 account, my husband and I made a deposit from his credit card because I had no funds of my own hand, luckily it happened that we won a large amount at the above casino, the casino asked us to confirm our identity, we sent all documents, including the marriage certificate, and then the casino just wrote back that it confiscated our winnings because the deposit was not made from my card as owner, but from my husband's card, I will only mention that these are the rules, unfortunately, when we made a deposit from another card, we were not notified that the funds are blocked due to the payment from another card , we could still make money, the problem starts when we have made a big profit and the casino does not pay out, they have a lot of bad opinions on the internet that they cheat with payouts close down accounts with players' funds and charge them with fraud.
Automatic translation:
Public
Public
2 years ago
Hello Anna1,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Casino 999. Please allow me to ask you a few more question before we would move forward.
Did you use any bonus to accumulate your winnings? Did the casino ever mention that your husband's card can be ever verified?
I've looked into the terms and found this:
" 6.4 When making any deposit to your Account, you simultaneously agree not to: Use third party deposit methods, institute charge backs; request refunds; or, in any other way, annul your deposit to the account. A breach of this provision shall constitute a material breach of the Conditions and shall entitle the Company to seek compensation, for instance by forfeiting any winnings held in your Account."
Please note that it is against the terms of almost every single online casino to use someone else's fund for deposit. If the casino never mentioned that you can do it, there is no way to receive your winnings as you breached their terms and conditions.
Looking forward to your answer.
Regards,
Nick
Public
Public
2 years ago
Translation
hi, the money deposited from my husband's credit card was not covered by any bonus, we just played and won a large amount when we made a deposit from another account, the funds were not blocked, we could still service them, we received no message that the account was blocked because another payment method was used, the problem only occurred when we won, if we lost our deposit, the case would definitely be quiet and there would be no problem, moreover, after winning I was informed to send all the necessary documents to me and my husband along with the marriage certificate so I made all the documents they asked for and then I got information that they are confiscating my victory, it is dishonest and it is fraud, I will only add that the same situation was in the video slots casino, the account was owned by me and the deposit was made from my husband's card, it also happened to win in a slightly smaller amount, we were asked to send my and my husband's necessary die documents for verification, we have the same last name, so after 2 days we were successfully verified and the money was sent to us.
Automatic translation:
Public
Public
2 years ago
Translation
the casino has no problem when the deposit is made from an account other than the owner's account, because if this were the case, our deposit would have to be blocked because it came from another account, we would not be able to play and manage money, if our deposit was lost, there would be no problem that it was paid from another account, the problem begins when the casino has to withdraw money, as another payment method has been used, we must be informed that we can not use the account because there was used another payment method, my husband has been verified, we have nothing to hide, I have sent all the documents confirming my and my husband's identity.
Automatic translation:
Public
Public
2 years ago
Translation
the casino asked to confirm the man's card, in addition they asked to confirm that we are married, I sent the marriage certificate, our credit card, insurance card, ID card, even an account statement, everything was sent.
Automatic translation:
Public
Public
2 years ago
Dear Anna1,
Could you please forward the entire communication between you and the casino to nikolas.b@casino.guru?
Regards,
Nick
Public
Public
2 years ago
Dear Anna1,
Thank you for all the e-mails. Unfortunately, it was nowhere mentioned by the casino that you might you your husband's card. As I mentioned above as well, it is strictly against the terms in almost every single casino. We had some cases where the casino allowed you to use a shared account but since this is not that case, the casino has no obligation to pay you out and as the deposit was refunded, there is nothing else that could be done. I'm really sorry that we could not help you out but as you clearly breached the casino terms, our hands are tied. Please do not hesitate to contact us if you will come across any other trouble again in the future.
Best regards,
Nick
