Casimba Casino - Player's withdrawal has been delayed and account blocked.

I have tried to withdraw my winnings three times now, once by Apple Pay which they said failed and both times via bank transfer which they emailed me asking for my bank details only for them to email again saying failed transaction.

every time I reach out they said they need to reprocess and then prolong everything and give me no updates when I ask, it has been a week now and every outcome is failed transaction.

it’s like they don’t want to give me my money

and then to top it off they locked my account during the first process and then after the second withdrawal attempt tell me they are blocking my account and blocking me from the whole network so I can’t join any other casinos they manage or play at theirs again for absolutely no reason. The only reason I can think of is that I keep asking for updates and info regarding my withdrawal. Everytime is the same outcome and they just prolong everything and say they are going to process my withdrawal and then it ends up ‘failing’ after I have given them every bit of info they have asked for.

please can you help me retrieve my funds as I feel I am being scammed and dealing with fraudsters

Hello ggxmitch,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Casimba Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise since when is your account fully verified? Did you accumulate your winnings with real money or did you use a bonus? When was the last time you spoke to the casino and what was it about?

Please note that we recommend to wait at least 14 days for your withdrawal to be processed specially if it’s your first ever request.

Looking forward to your answer.

Regards,

Nick

Yes certainly, I verified my account not long after joining which was pretty straight forward, I joined the site and had a welcome bonus but I didn’t win much so I deposited a further £44 so I could carry on playing. I last spoke to them yesterday after they sent an email saying my withdrawal had Failed AGAIN after I provided them with all my bank details they had asked for so they could process it, and they said they had accepted it and it was on the last stages of going through and will be in my bank in the time they gave me which was 3 days, then I get an email saying it failed which seems impossible because I provided all the info asked of me. It has been the third time they have told me it has failed now after chasing it up for a week. Most casinos take a few days or instantly process it especially via bank transfer which was the method they said they were going to use. I’m finding it ridiculous and distressing every time I reach out to them they give me no accurate update or information and one of the colleagues even sent me a link to ‘Samaritans’ after I asked for my winnings of £600. Please could you assist me on what I can do or if I need to take this further after all seems to be happening is going in circles and they think it’s some type of game.

Many thanks

Grace

Hello ggxmitch,

Would it be possible to forward the communication between you and the casino to nikolas.b@casino.guru?

Dear ggxmitch,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.