CashSpins Casino - The player struggles to withdraw his balance.

I deposit £20 I won't 180 euro I try withdrawal sent very think they ask for but they just keep asking for the same thing again and again

Thank you for your email and for sending the requested documents.

We confirm that we have received your documents; unfortunately, some of them are incomplete.

In order to continue with your withdrawal request, we would need you to send us the following documents:

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​• Credit/Debit Card ending in 2974 : The copy of your credit (or debit) card is not acceptable, we require a copy of the card with fully visible BIN (first 6, but not first 4). Please resubmit a photo of the front of the card, making sure that the first 6 and last 4 digits are clearly visible, and block out the middle digits of the credit card number.

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• Credit/Debit Card ending in 2974 : The copy of your credit (or debit) card is not acceptable, we require a copy of the card with a cardholder signature on it. Please resubmit a photo of the back of the card, making sure that the signature is clearly visible. 

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Important: Due to security reasons, we only accept attachments in one of the following file types: .jpg, .jpeg, .png, .pdf. 

To ensure the delivery of your documents, please ensure your email does not exceed 15MB.

If you would like any additional information, please do not hesitate to contact the Support Team via live chat or email. 

Sincerely,

Verification Team

CashSpins Casino

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Hello markgibbs135,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with CashSpins Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise since when exactly is the verification process ongoing? Which documents have been already approved and which ones not? When was the last time you spoke to the casino and what was it about?

Please note that the verification process may take up to 14 days after sending in all the requested documents.

Looking forward to your answer.

Regards,

Nick

Dear markgibbs135,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.