HomeComplaintsCashpot Casino - Player’s attempt to make a deposit failed.

Cashpot Casino - Player’s attempt to make a deposit failed.

Amount: €20

Cashpot Casino
Safety Index:Very low
Submitted: 08 Feb 2020 | Case closed : 27 Feb 2020
Case closed Our verdict

Player stopped responding

REJECTED

Case summary

4 years ago

The player tried to deposit money in the casino by Paysafe but it failed. We rejected the complaint because the player didn't respond to our messages and questions.

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4 years ago
Translation

Had deposited with paysave will not be credited, only put off

Automatic translation:
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4 years ago

Dear Heinz,

Thank you for contacting Casino Guru. I’m sorry to hear you weren’t able to make a deposit. Have you tried to contact the casino support and ask what the problem was? How did they reply?

Best regards,

Peter

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4 years ago

Dear Heinz,

We are extending the timer by 7 days. Please, be aware that in case you fail to reply and provide the required information in the given time frame, we will reject your complaint.

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4 years ago

Unfortunately, we’re rejecting this complaint because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.

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