Cashiopeia Casino - Player wants account to be closed.

I cannot access this casino because I live in Ontario I am getting texts and emails they have never respond to my email to close my account so I can stop getting texts from them I just want to stop getting texts from them and close my account

Hello Vicwalker,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Cashiopeia Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise if your account is already verified and if yes, since when exactly? Did you contact the casino in order to close your account and to ask them to send you any additional e-mails? When was the last time you were in contact with the casino and what was their response regarding your issue?

Looking forward to your answer.

Regards,

Nick

Yes I am verified a very long time ago I spoke via email and they told me I have to contact live chat to close account which I cannot access due to the region I live in and I am still receiving texts and emails

Now I’m getting same problem with spin shake casino which I have never even heard of. I can’t even contact them and ask them to stop

+48 numbers are texting me constantly

Hello Vicwalker,

Can you forward a screenshot of the sms messages to prove that they came from Cashiopeia? Did you contact the casino by their e-mail? If yes, please forward it to nikolas.b@casino.guru and if not, please contact them.

Can you not just contact them and ask them to please remove me really

There sister casino luckland is also sending me so many texts and I cannot contact them

They are still texting me can they please stop

Hello Vicwalker,

Unfortunately those messaged do not seem like direct messages from the casino, more like from a third party provider. They could have get your number from somewhere you registered and use it for promotional advertising. If the messaged would be from the casino, it would contain a direct link to the casino (that link looks like an affiliate related link). Please try to block the number directly as there is basically nothing else that can be done as the casino does not seem to be involved in it.

There is a direct link but it says I cannot access. The casino because I live in Ontario

Hello Vicwalker,

As explained above, the message can't be proven to come from the casino therefore we can't contact them. I can only recommend to block the number on your phone so no call or SMS will be received from them.

Is there anything else we could assist you with?

Dear Vicwalker,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.