The player struggles to withdraw as the casino is keep coming up with new excuses. The complaint was closed as the player stopped responding.
CashiMashi Casino - The player struggles to withdraw.
Amount: €7,200
CashiMashi Casino
Safety Index:HighSafety Index
Casinos with a High Safety Index usually have a large number of visitors and a small number of unresolved complaints. Players can expect to play safely and be treated well in casinos with a High Safety Index.
Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
1 year ago
Public
Public
1 year ago
Translation
Hello, everyone
Unfortunately, I have problems with the payout at the online casino mentioned above. The KYC verification has been successfully completed since August 3rd, 2022 and I had also received a confirmation of this by email. I initiated the payout on August 4th, 2022 and received written confirmation from support that the payouts were approved. Now Cashimaschi tries with excuses not to pay me the money. First there were problems with the place of residence and now suddenly with the bank statement, although this has already been checked. LG Jan
Automatic translation:
Public
Public
1 year ago
Hello Chaine92,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with CashiMashi Casino. Please allow me to ask you a few more question before we would move forward.
What excuses does the casino come up with? Did you accumulate your winnings with real money or did you use a bonus? When was the last time you spoke to the casino and what was it about?
Looking forward to your answer.
Regards,
Nick
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