HomeComplaintsCashiMashi Casino - The player's withdrawal is delayed.

CashiMashi Casino - The player's withdrawal is delayed.

Amount: €19,000

CashiMashi Casino
Safety Index:High
Submitted: 18 Jun 2023 | Case closed : 11 Jul 2023
Case closed Our verdict

Player stopped responding

REJECTED

Case summary

1 year ago

The player's withdrawal is delayed for a month. The complaint was closed as the player stopped responding.

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1 year ago

Dear Ladys and Getlemans, im waiting since 28 days for my withdrawl of 19.000 euros … im full verifiy … everyday new reasons .. now the „ next story" is they are waiting the answer from game provider.. the game provider in 2 days .. but im waiting 28 days!! They are only waiting to loose all the money, like last time… but this time i will not make the same mistake like last time.. how is it possible to open more than 15 online casinos and to not have money to cashout the money of the customer…

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1 year ago

Hello itzzcemalko,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with CashiMashi Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise since when is your account fully verified? Did you accumulate your winnings with real money or did you use a bonus? When was the last time you spoke to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick

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1 year ago

Dear Sir or Madam, I have been fully verified at cashimashi.com / gammix ltd since May 3rd, 2023. I previously received a payout of €5000.. but played down €8000 and only then was it paid out. I've been waiting for the payouts for 28 days now, cashimashi.com / Gammix ltd. is said to have been waiting for the answer from the provider for 3 weeks.. that's all just an excuse for me to keep playing and gamble away the money.. I've read in the forums , the answer from the provider will come in 3 days .. Gammix ltd. has over 15 online casinos but no money to withdraw. how can i sue gammix ltd?

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1 year ago

I dont use bonus .. only real money without bonus… thx

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1 year ago

Hello itzzcemalko,

Did the casino forward you any kind of conversation between them and the provider? If yes, is it possible to forward it to nikolas.b@casino.guru together with any kind of communication between you and the casino?

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1 year ago

Dear itzzcemalko,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

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1 year ago

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.

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