HomeComplaintsCashiMashi Casino - The player's winnings dissapeared.

CashiMashi Casino - The player's winnings dissapeared.

Amount: €11,000

CashiMashi Casino
Submitted: 19 Mar 2022 | Case closed : 14 Apr 2022
Case closed Our verdict

Player stopped responding

REJECTED

Case summary

The player's winnings dissappeared as he claims the games were closing by itself. The complaint was rejected as the player stopped responding.

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Translation

Hello.


I originally won 26,000 euros, from then on I was getting every 20-30min. Kicked out of the game and didn't get any more winnings, but when my verification was green I got kicked out of the game every -5-10 mins and my money eventually went to zero in min 30 games I tried .

I noticed that the game didn't book any winnings, sometimes even bigger ones....

Very poor performance on your part, will never recommend you to others, as it took a lot of time and stress to set it up after 8 days with daily contact.


Timur Yilmaz

Automatic translation:
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Hello Timur,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with CashiMashi Casino. Please allow me to ask you a few more question before we would move forward.

Are you able to access your betting history in the casino? If yes, could you please forward it to nikolas.b@casino.guru. Do you have any exact proof of your statement that the money just dissapeared - like a video or screenshots?

Looking forward to your answer.

Regards,

Nick

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Dear Timur,

We haven't hear from you in a while. Please note that the complaint will be rejected if we won't get any respond within the next 7 days.

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Translation

Hello, I have screenshots of my prize. But of course not when he was gone...

Automatic translation:
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Dear Timur,

Could you please forward the screenshot to nikolas.b@casino.guru? Also please provide any additional evidence (emails, screenshots, chat transcript).

Regards,

Nick

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Dear Timur,

We haven't hear from you in a while. Please note that the complaint will be rejected if we won't get any respond within the next 7 days.

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The complaint will be now rejected for the above mentioned reason.

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