The player's winnings dissappeared as he claims the games were closing by itself. The complaint was rejected as the player stopped responding.
CashiMashi Casino - The player's winnings dissapeared.
Amount: €11,000
CashiMashi Casino
Safety Index:HighSafety Index
Casinos with a High Safety Index usually have a large number of visitors and a small number of unresolved complaints. Players can expect to play safely and be treated well in casinos with a High Safety Index.
Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
2 years ago
Public
Public
2 years ago
Translation
Hello.
I originally won 26,000 euros, from then on I was getting every 20-30min. Kicked out of the game and didn't get any more winnings, but when my verification was green I got kicked out of the game every -5-10 mins and my money eventually went to zero in min 30 games I tried .
I noticed that the game didn't book any winnings, sometimes even bigger ones....
Very poor performance on your part, will never recommend you to others, as it took a lot of time and stress to set it up after 8 days with daily contact.
Timur Yilmaz
Automatic translation:
Public
Public
2 years ago
Hello Timur,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with CashiMashi Casino. Please allow me to ask you a few more question before we would move forward.
Are you able to access your betting history in the casino? If yes, could you please forward it to nikolas.b@casino.guru. Do you have any exact proof of your statement that the money just dissapeared - like a video or screenshots?
Looking forward to your answer.
Regards,
Nick
Public
Public
2 years ago
Dear Timur,
We haven't hear from you in a while. Please note that the complaint will be rejected if we won't get any respond within the next 7 days.
Public
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2 years ago
Translation
Hello, I have screenshots of my prize. But of course not when he was gone...
Automatic translation:
Public
Public
2 years ago
Dear Timur,
Could you please forward the screenshot to nikolas.b@casino.guru? Also please provide any additional evidence (emails, screenshots, chat transcript).
Regards,
Nick
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