HomeComplaintsCashiMashi Casino - The player's winnings dissapeared.

CashiMashi Casino - The player's winnings dissapeared.

Amount: €11,000

CashiMashi Casino
Safety Index:High
Submitted: 19 Mar 2022 | Case closed : 14 Apr 2022
Case closed Our verdict

Player stopped responding

REJECTED

Case summary

2 years ago

The player's winnings dissappeared as he claims the games were closing by itself. The complaint was rejected as the player stopped responding.

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2 years ago
Translation

Hello.


I originally won 26,000 euros, from then on I was getting every 20-30min. Kicked out of the game and didn't get any more winnings, but when my verification was green I got kicked out of the game every -5-10 mins and my money eventually went to zero in min 30 games I tried .

I noticed that the game didn't book any winnings, sometimes even bigger ones....

Very poor performance on your part, will never recommend you to others, as it took a lot of time and stress to set it up after 8 days with daily contact.


Timur Yilmaz

Automatic translation:
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2 years ago

Hello Timur,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with CashiMashi Casino. Please allow me to ask you a few more question before we would move forward.

Are you able to access your betting history in the casino? If yes, could you please forward it to nikolas.b@casino.guru. Do you have any exact proof of your statement that the money just dissapeared - like a video or screenshots?

Looking forward to your answer.

Regards,

Nick

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2 years ago

Dear Timur,

We haven't hear from you in a while. Please note that the complaint will be rejected if we won't get any respond within the next 7 days.

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2 years ago
Translation

Hello, I have screenshots of my prize. But of course not when he was gone...

Automatic translation:
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2 years ago

Dear Timur,

Could you please forward the screenshot to nikolas.b@casino.guru? Also please provide any additional evidence (emails, screenshots, chat transcript).

Regards,

Nick

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2 years ago

Dear Timur,

We haven't hear from you in a while. Please note that the complaint will be rejected if we won't get any respond within the next 7 days.

Public
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2 years ago

The complaint will be now rejected for the above mentioned reason.

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