The player from Germany is having difficulties completing the verification. It has been resolved.
CashiMashi Casino - Player’s struggling to complete KYC verification.
Amount: €33,000
CashiMashi Casino
Safety Index:HighSafety Index
Casinos with a High Safety Index usually have a large number of visitors and a small number of unresolved complaints. Players can expect to play safely and be treated well in casinos with a High Safety Index.
Resolved
Our verdict
Case closed
RESOLVED
Case summary
2 years ago
Public
Public
2 years ago
Translation
I've been waiting for my verification since January 4th, although I've sent all the documents several times. It's about money receipts on flea market-like platforms on my bank statements. Apparently there is a problem and it asks for a transaction history when there is none. It's not eBay, it's just classified ads with shipping. Upload and delete after sale. It's all private.. and I don't get an answer from week to week and I can't log in either.
Automatic translation:
Public
Public
2 years ago
Dear karynameltsyna,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please understand KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner.
Do I understand correctly that providing these receipts seems to be the only obstacle in completing the KYC? Has the rest of your documents been approved?
Please, forward any relevant communication between you and the casino to kristina.s@casino.guru (or alternatively post it here).
Thank you very much in advance for your reply.
Best regards,
Kristina
Public
Public
2 years ago
Thank you very much karynameltsyna for your reply. I will now transfer your complaint to my colleague Viliam (viliam.v@casino.guru) who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction soon.
Public
Public
2 years ago
Hello karynameltsyna,
I looked at your complaint and will do my best to help you. I would like to invite CashiMashi Casino into this conversation. Dear Casino, can you specify where is the problem with the player’s verification process, please?
Public
Public
2 years ago
We would like to ask the CashiMashi Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’.
Public
Public
2 years ago
Translation
Hi there,
the KYC and the SOW is already completed. Unfortunately it took so long because the player had many differences in the Gammix Casinos and they had to be clarified. There were multiple bank accounts to check and many incoming funds were from friends and casino winnings. Furthermore, there was talk of reserves that the player had. Since the player is not working at the moment, it had to be checked whether he can afford to play financially or whether he is in debt.
Best wishes
Cashimashi
Automatic translation:
Public
Public
2 years ago
Dear karynameltsyna,
Thank you for using the Casino Guru complaint resolution center. We are glad to hear that your issue got resolved. We will now mark it as 'resolved' in our system. Please, do not hesitate to contact us in the future, if you run into any issues with this or any other casino. We are here to help, but I hope you won’t come across a problem like this again.
Best regards,
Viliam Casino.Guru
