The player from Germany has experienced issue with the wagering requirements. The casino fixed it by giving another bonus, which she accepted by starting playing, therefore we couldn't be more of a help.
CashiMashi Casino - Player’s criticizing wagering requirements.
Amount: €170
CashiMashi Casino
Safety Index:HighSafety Index
Casinos with a High Safety Index usually have a large number of visitors and a small number of unresolved complaints. Players can expect to play safely and be treated well in casinos with a High Safety Index.
Case closed
Our verdict
Other
REJECTED
Case summary
2 years ago
Public
Public
2 years ago
Translation
Hello dear casino guru team.
Yesterday I deposited 20 euros at cashimashi with the current bonus "work100", so I got a 10 euros bonus. I then played normally, I won a little, then around 170 euros. When I looked in my account it said that this 170 euros is all bonus money, which can not be? And I had to wager 720 euros, even though x35 wagering requirements are 350 euros.
I contacted the live chat, they said that there was a technical error in the bonus, I should come back in 30 minutes, they will then rewrite my bonus. Ok .. I thought they were doing it right, so providing me with the correct money and hiring the right wager.
When I came back to the live chat after 30 minutes, they said that they had rewritten the bonus for me and wished me good luck.
Then only had bonus money of 200 euros, and had to convert 7200 euros.
Is that fair I don't find it. I then played with it. Maybe there is nothing more that can be done now. I wanted to let you know that this behavior is not okay ..
A couple of screenshots available.
Many Thanks.
Automatic translation:
Public
Public
2 years ago
Dear Bettina,
Thank you very much for submitting your complaint and for sharing your experience. I’m sorry to hear about your problem. Unfortunately, as you are already aware, in this case, there is nothing we can do, because when you started playing with that €200 bonus, you accepted it as compensation.
Please let me know if there is any additional information that I have overlooked, or if I misunderstood the issue, but I’m afraid we cannot help you with this situation. Thank you in advance for your reply and understanding.
Bets regards,
Kristina
Public
Public
2 years ago
Translation
Thanks for the answer.
I already thought that you can't possibly do anything. You got it all right.
I still feel cheated, that's not how you deal with customers.
I also nominated cashimashi for the askgamblers eward 🤦♀️
I've never seen anything like it and I've been playing since 2007.
Many Thanks
Automatic translation:
Public
Public
2 years ago
Betcuh, I truly hope that this happened for the first and the last time. Unfortunately, after gathering all the necessary information we have to reject this complaint. Sorry we were not able to help you with this one, but please, do not hesitate to contact us in the future, if you run into any issues with this or any other casino and we will try our best to help.
Please disable your AdBlock