Captain Jack Casino - Player's winnings confiscated because of coupon abuse.

So my problem is these INCLAVE CASINOS I HAVE PLAYED WITH FOR A WHILE. I HAVE MADE MONEY DEPOSITS, BUT THIS CAPTAIN JACK CASINO, INCLUDING THREE OTHERS I HAVE WON $100 OFF OF THEIR FREE PLAY AND THEY WILL MAKE EVERY EXCUSE IN THE BOOK NOT TO PAY YOU THIS TIME. THEY SAID I USED MORE THAN ONE COUPON BUT MY PROBLEM IS THAT THEY EMAIL ME THE COUPONS TO USE AND I DON’T THINK IT’S FAIR THEY CAN TRY TO REEL YOU IN WITH COUPONS, BUT IF YOU DO HAPPEN TO WIN ON A COUPON, THEY WILL EITHER SAY YOU PLAYED JUST FREE PLAY TOO MANY COUPONS OR THEY WILL SAY YOU NEED A UTILITY BILL IN YOUR NAME AND IT HASS TO BE THE UTILITY BILL OR THEY WON’T ACCEPT IT OR THEY WILL SAY THERE ARE MULTIPLE ACCOUNTS AT YOUR HOUSEHOLD THAT YOU CANNOT CONTROL THIS I MEAN IF SOMEBODY HAS VERIFICATION THEY HAVE VERIFICATION SO THIS IS THE THIRD INCLAVE CASINO THAT HAS TAKEN OR CONFISCATED MY MONEY IMMEDIATELY EVEN AFTER I SEND THEM THE $10 LIGHT COIN DEPOSIT, WHICH IS ANOTHER SCAM FOR VERIFICATION, now 99% of the time their systems will not let you use multiple coupons. It will tell you you need to make a deposit first, but if their system does not catch a certain coupon in my experiences, they don’t pay you when it is an error on their part, I will no longer be playing with this group of casinos anymore, and I believe that I am owed my money still because they offered the coupons and I took advantage of them, but in the end was taken advantage of I believe they are offshore they have no rules and regulations so they can do whatever they want if they don’t wanna pay you, they won’t pay you because there’s really nothing you can do about it so I’m filing a complaint against all the INCLAVE CASINOS AND I THINK IT’S FUNNY HOW THEY CAN CONFISCATE YOUR MONEY IMMEDIATELY, BUT IT WILL TAKE THEM 2 TO 3 WEEKS TO RELEASE YOUR MONEY IF THEY RELEASE YOUR MONEY AND THEY TAKE PART OF IT EVERY TIME YOU NEVER GET THE FULL AMOUNT OF YOUR WITHDRAWAL

Dear Dleo26,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Could you please advise if you redeemed any free bonuses from this casino in the past?
• Was your account, including the payment method, fully verified?

I have checked the general bonus rules and this is what I found (here):

No Deposit Bonuses (Free Chips, Free Spins)

Players cannot redeem multiple free bonuses consecutively. If you have redeemed one No Deposit Bonus and are subsequently offered another one, a real-money deposit needs to have been made in the interim for you to be eligible to withdrawal the second No Deposit Bonus.

If you have recently played with real money, and the latest free bonus was activated after your real money play, kindly send any relevant supporting evidence to petronela.k@casino.guru.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

Dear Dleo26,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Yes, my account was fully verified including the deposit the $10 deposit for Litecoin

The system is just not right because they send you coupons daily in your email and 90% of them won’t work if you have already had a bonus it will tell you you need to deposit and when a coupon works they confiscated and it’s very hard to win when it’s 35 times play through with a max withdrawal of $100 These casinos make a lot of money not sure why they cheat their players. I have made many deposits with. Inclave casinos.

Hi Dleo26,

If you have engaged in recent real-money gameplay and the latest free bonus was activated subsequent to your real-money play, please forward any relevant supporting evidence (screenshots of your bonus and cashier histories) to petronela.k@casino.guru.

Thank you.

Dear Dleo26,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that we must reject this particular case due to the lack of response from the player regarding our messages and questions. As a result, we are unable to proceed with any further investigation or provide potential solutions to address the issue at hand. However, we want to emphasize that the player retains the option to reopen this complaint at any time in the future should they decide to do so. We remain open and willing to assist with resolving the matter should the player choose to resume communication.