Canada777 Casino - The player's balance disappeared.

I won on a bonus round when the bonus was over I spun a few more times and empty account. I contacted support numerous times and kept being told they were looking into it.

Hello Karmen77,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Canada777 Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise if your account is already verified and is yes, since when exactly? Did you win with real money or bonus money? What game did you play when the issue occurred? Did you create any screenshot or is the win visible in your betting history? When was the last time you spoke to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick

Dear Karmen77,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

The casino credited my account with money won and also gave me a cash bonus to make up for the incident. Thank you very much

Thank you Karmen77 for letting us know that the issue has been resolved. Please do not hesitate to contact us if you will come across any other trouble again in the future, we will gladly try to help you out.

Regards,

Nick