Campeonbet Casino - The player struggles to verify his account.

Buongiorno per caso mi imbatto su questo casino e solo dopo mi accorgo delle pessime recensioni, comunque vinco voglio prelevare ma il mio account deve essere verificato ho inviato carta d´identita carta di debito bolletta luce screen shot dei dati bancari,ma non rispondono ne in mail e non esiste una chat anche se nel sito e´messa come uno dei contatti,vorrei essere aiutata intanto per completare la verifica della mia identita´e poi del prelievo.Ma come mai possono esistere dei siti di casino cosi´ ambigui e non vengono controllati?M a sopratutto dove la chat???

Hello barbara69,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Campeonbet Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise since when exactly is the verification process ongoing? Which documents have been already approved and which ones not? When was the last time you spoke to the casino and what was it about?

Please note that the verification process may take up to 14 days after sending in all the requested documents.

Looking forward to your answer.

Regards,

Nick

Caro Nick ti ringrazio ho ricevuto una mail da loro e quindi attendiamo tu terrò aggiornato

Hello barbara69,

Thank you for the great news. Please let us know how it progress. The timer will be set on you until then.

Dear barbara69,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

The complaint will be now closed for the above mentioned reason.