The player from Russia has won 3966 USDT but is facing issues with withdrawal due to incomplete address verification. Despite providing multiple documents, including a passport, bank statement, and utility bills, the casino continues to reject them, leading to frustration after a month of communication.
Caibo Casino - Player's withdrawal is delayed due to verification issues.
Amount: 379,811 руб
Caibo Casino
Safety Index:Below averageSafety Index
Casinos with a Below average Safety Index usually have an unfavorable ratio of their number of visitors to relevant complaints submitted by players. It means that this casino has probably treated some players unfairly in the past.
Case opened
Current status
Waiting for Casino Guru to reply
4d 13h 15m 19s
Case summary
2 days ago
Public
Public
3 days ago
Translation
Hello,
I won 3966 USDT and requested a withdrawal. As expected, the casino asked for verification. I easily passed identity verification with my Russian passport, but they refuse to complete my address verification. I provided the following documents, but it was insufficient:
- Russian Federation passport with registration page
- Bank statement from my card showing my passport details and home address
- Extract from the home book from my city administration, listing all residents at my address, including myself, with an attached digital signature verifying the document's authenticity
- Utility bill in my mother's name. The apartment I live in is not mine, so the bills come in a relative's name with the same last name.
- Internet bill that includes my residential address
I've been communicating with the casino for about a month, and they keep saying the same thing. After a month, they even apologized and allowed me to submit the utility bill in my relative's name. However, they rejected it and are now asking for another utility bill. I responded that I do not have other types of utility bills as the payment is unified. They continue to demand a non-existent utility bill and are ignoring the other documents.
Attached in the confidential data section are the latest messages from them, as well as the utility bill. I cannot attach more than 5 files. I can send the entire correspondence and all documents from the list above if needed.
Automatic translation:
Public
Public
2 days ago
Hello snoopmone19,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Caibo Casino. Please allow me to ask you a few more question before we would move forward.
- Could you please advise since when exactly is the verification process ongoing?
- Is only the utility bill not accepted?
- Why don't you own any kind of utility bill?
- When was the last time you spoke to the casino and what was it about?
Looking forward to your answer.
Regards,
Nick
Casino Guru is examining the case
