Cafe Casino - Player has been excluded from the bonus program without explanation.

I've been a member of Cafe casino. Lv for several years now and have made $1000s upon $1000 in deposits to their casino over time. I've been enrolled in their crypto exclusive bonus program since it launched and no all of a sudden after making several eligible deposits I've been informed, that I am no longer eligible for their promotion program, even though they have taken away my ability to make deposits with a credit or debit card. Nor did they give me any explanation why I'm suddenly ineligible. As a very loyal customer I feel wronged and do not want anyone else to be fooled like I was.

Dear mikeup91,

Thank you very much for submitting this complaint. I'm sorry to hear about your problem. We regret to inform you that we are unable to compel casinos to upgrade your player's status or suggest that they provide you with loyalty rewards. It is important to note that casinos are not obligated to offer any benefits to their players and may exclude individuals from their loyalty program without prior notification. While we understand the importance of keeping customers informed about any changes that may impact their player experience, we do not intervene in these matters and allow casinos to make their own decisions regarding who receives loyalty rewards and who does not. I apologize for not being able to provide more assistance in resolving this case.

Please let me know if there is anything else I can assist you with, or if this complaint may be closed.

Thank you for your understanding.

Best regards

Veronika

Dear mikeup91,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.