The player from Germany has requested a withdrawal ten days ago. It hasn’t been received yet. Player’s complaint has been resolved successfully.
Cadoola Casino - Player’s withdrawal has been delayed.
Amount: €150
Cadoola Casino
Safety Index:Very highSafety Index
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9.2
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Resolved
Our verdict
Case closed
RESOLVED
Case summary
3 years ago
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3 years ago
Translation
I requested a payout 10 days ago, it was said it will take a maximum of 3 days. Since then I have asked 3 more times. It always means like today that you have planned a payout for today.
Automatic translation:
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3 years ago
Dear Vahid,
Thank you very much for submitting your complaint. I’m sorry to hear about your delayed withdrawal. Could you please confirm that your account has been successfully verified already? Do I understand correctly that the payment is still pending inside the account without being processed? Have you accumulated your winnings with or without an active bonus?
It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. Assuming that you have completed KYC verification successfully and had your withdrawal approved, I truly believe it’s only a matter of time before you’ll receive it.
Looking forward to hearing from you. Thank you in advance.
Best regards,
Petronela
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3 years ago
Translation
I received an email from you earlier with the confirmation of the payment.
I hope the money is coming soon
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3 years ago
The least I can do is to keep this case opened till your further confirmation regarding successful withdrawal. Please keep me informed. Thank you in advance.
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3 years ago
Translation
Money arrived today. Thanks for the help
Automatic translation:
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3 years ago
As the problem has been successfully resolved, we will now close the complaint as ‘resolved’ in our system. Thank you very much, Vahid, for your confirmation, and please don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.
Best regards,
Petronela
Casino.Guru
