The player from Germany has tried to redeem advertised bonus without being successful. We rejected the complaint because the player didn't respond to our messages and questions.
Cadoola Casino - Player’s criticizing false advertisement of bonus.
Amount: €50
Cadoola Casino
Safety Index:Very highSafety Index
Casinos with a Very high Safety Index are usually proven by hundreds of thousands of players while having zero or a small number of relevant complaints. We consider playing in casinos with a Very high Safety Index perfectly safe, as they have proven that they treat their players fairly.
Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
3 years ago
Public
Public
3 years ago
Translation
Today I was emailed a bonus offer from cadoola of 100% + 100 free spins. (minimum deposit 50Eur). Then paid in and contacted support. He then told me and now the roar comes that the offer has been withdrawn and is void (decision of the administration). They offer me something in the morning which is void 3 hours later (AFTER the deposit). Okay cheeky enough, I thought to myself, then at least I want my money back, because that's the only reason I paid in. No result, I had to wager my money (WITHOUT BONUS) once before I could withdraw it. I travel to a lot of online casinos, but I've never seen anything like this outrageous, scam-like. Will never play there again and can advise EVERYONE against it.
Automatic translation:
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3 years ago
Dear Patrick,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please could you specify which exact bonus you tried to redeem? Have you received a promotional offer from the casino directly, or from a third party website? What was the exact reason why a promotional offer couldn’t have been applied to your account?
I hope we will be able to help you to resolve this issue as soon as possible. Looking forward to hearing from you.
Best regards,
Petronela
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3 years ago
Translation
The bonus was described above. I was offered a 100% bonus + 100 free spins by email (from cadoola itself / not via a third party) (with a deposit of 50 euros +). I paid exactly this 50Euro and then, as stated in the mail, turned to support. Basically, he said: I'm sorry, but we are withdrawing the bonus, decision of the administration. And I was made aware of the terms and conditions that the casino can withdraw bonus offers WITHOUT giving a reason.
Automatic translation:
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3 years ago
Thank you, Patrick, for the clarification and for sharing your negative experience with other players. As you described earlier you had to wager the funds without bonus before placing a withdrawal. Could you please advise if there’re any funds being held by the casino now? How would you like to proceed with this case?
