Cadabrus Casino - Withdrawal of player's winnings has been delayed.

Still not response via Email. Can't take my withdraw amount. I want just my deposit amount 1800 Inr :( Not winning amount :( total balance 2400 inr 🙁

I am still wait my withdraw least 10 days. But still not answer. :( 100% fake website

Dear Akil1457,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Dear Akil1457,

Have you received your withdrawal from the casino yet?

No 🙁 It's My First Time Withdraw ? But Listen ? I Don't Play More Time This Website So Please Just Give Me My Only Deposit Amount. 1800 INR

Thank you for your reply, Akil1457. Have you made any successful withdrawals before? Could you please confirm that you have passed the KYC verification? Have you accumulated your winnings with or without an active bonus?

Listen? Just Give me my deposit amount 1800INR . after please permanent close my account your mean cadabrus website. Just give me my deposit money.1800 Indian rupees

Please note that I work for Casino.guru and not for Cadabrus casino. We are an independent online casino database that acts as a mediator in resolving players’ disputes. I cannot refund your deposit and if you wish to proceed with this complaint, I would like to kindly ask you to cooperate with us and provide answers to all my questions. Thank you for your understanding.

Ohh k thanks 🙂 I allready Submit my all documents. So this website why create new 1by1 document requirements .

It is not written in your term and connotations that digital bank statement is not allowed in the address proof

Do I understand correctly that your account has not yet been verified? Have you made any successful withdrawals before? Have you accumulated your winnings with or without an active bonus?

Do I understand correctly that your account has not yet been verified? YES

Have you made any successful withdrawals before? NO

Have you accumulated your winnings with or without an active bonus?

NO. Without Active Bonus 🙁

Could you please advise what is the current status of your withdrawal request? Is it marked as pending or processed?

Would you be so kind as to forward me all the relevant communication between you and the casino (if there is any)? My email address is kristina.s@casino.guru. Thank you in advance.

Dear Akil1457,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Sure 🙂 My Problem Has Been Solve My All Padding Withdraw Amount Receive 🙂 Thanks Casino Guru Team 🙂

Awesome news, Akil1457. As the complaint has been successfully resolved, we will now close it as ‘resolved’ in our system. Thanks for your cooperation and don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.