The player struggles to withdraw his money as he did not receive a confirmation e-mail. The complaint was closed as the player stopped responding.
bwin Casino CO - The player struggles to withdraw his money.
Amount: $12,000,000 COP
bwin Casino CO
Safety Index:HighSafety Index
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Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
12 months ago
Public
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1 year ago
Translation
What happens is that I enter my email and when I withdraw the money earned it tells me that I will receive a confirmation code and I do not receive any code to my email
Automatic translation:
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1 year ago
Hello linisromero1,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with bwin Casino. Please allow me to ask you a few more question before we would move forward.
Could you please advise if your account is already verified and if yes, since when exactly? Did you try to use a different payment method? When was the last time you spoke to the casino and what was it about?
Looking forward to your answer.
Regards,
Nick
Public
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1 year ago
Translation
If my account is verified since yesterday 04/17/2023, when I opened the account, I received a code to open it and I am verified.
My means of payment was by nequi and for the first time I recharged and the money did not appear reflected, so I had to recharge again, which means that my first recharge was lost.
And it has not let me withdraw the money earned because I did not receive a confirmation code by mail.
Automatic translation:
Public
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1 year ago
Hello linisromero1,
Can you please clarify if you mean a deposit or withdrawal? I'm not entirely sure if I understand your issue correctly.
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