bwin Casino CO - The player struggles to withdraw his money.

Lo que sucede es que ingrese mi correo electrónico y al momento de retirar el dinero ganado me dice que me llegara un código de confirmación y no me llega ningún código a mi correo electrónico

Hello linisromero1,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with bwin Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise if your account is already verified and if yes, since when exactly? Did you try to use a different payment method? When was the last time you spoke to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick

Si mi cuenta esta verificada desde el día de ayer 17/ 04/ 2023 cuando abrí la cuenta me llegó un código para poder abrir esta y quedo verificada.

Mi medio de pago fue por nequi y por primera vez recargue y no me apareció reflejada la plata, entonces me toco recargar nuevamente, lo que quiere decir que mi primera recarga se perdió.

Y no me ha dejado retirar el dinero ganado por que no me llega codigo de confirmación al correo.

Hello linisromero1,

Can you please clarify if you mean a deposit or withdrawal? I'm not entirely sure if I understand your issue correctly.

Dear linisromero1,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.