The player from Estonia had deposited €50 on the casino site but was unable to access any games, their profile, or withdraw their funds. The player had requested a refund. We had sought additional information from the player to proceed with the investigation. However, the player did not respond to our queries. As a result, we couldn't investigate further and had to reject the complaint.
Buusti Casino - Player is unable to play or withdraw after deposit.
Amount: €50
Buusti Casino
Safety Index:Above averageSafety Index
Casinos with an Above average Safety Index usually have a good ratio of their number of visitors to relevant complaints submitted by players. Playing in casinos with an Above average Safety Index is generally safe.
Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
9 months ago
Public
Public
10 months ago
Hello, I made a deposit of 50 euros for the first time in this casino and the deposit went through, now when I want to try to play some games in this casino, it does not open any games for me and I cannot go anywhere from the page to look at my profile, it does not even let me click on withdrawal this casino is scamming people don't deposit to this casino i just want my 50 euro back
Public
Public
10 months ago
Hello hinnoraiko20,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Buusti Casino. Please allow me to ask you a few more question before we would move forward.
Could you please advise if your account is already verified and if yes, since when exactly? Did you claim any bonus with your deposit? When was the last time you spoke to the casino and what was it about?
Looking forward to your answer.
Regards,
Nick
Due to the increased volume of complaints during this time of year, we kindly request your patience while awaiting our responses. We aim to publish each complaint within 48 hours of submission but reserve up to 7 days to reply to any subsequent comments. Additionally, please be aware that it might take a bit longer for your complaint to be assigned to a resolver, as we are currently managing over 900 complaints.
Your understanding is greatly appreciated. Wishing you a joyful, successful, and healthy new year 2024, and we will get back to you as soon as possible.
