Buumi Casino - Player is complaining about overall casino experience.

Casino dont have any deposit limit option on website. When i ask it from support if they can add it manually, support say they dont have this kind of option at all.

Then i ask if they can close my account then permanently, they say they can close it only temporary, day or week.

When i say its wrong and they have to do it permanently, support call me "sore loser" and close chat.

They have some cashback bonus and when i ask how can i get it, no one answer anymore my email

Dear Jamethai777,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. I would like to start by saying, that unfortunately, there aren’t unified regulations that would be applied to all casinos and player protection tools are managed by the casino exclusively. Some casinos have a wide variety of responsible gambling tools such as deposit limit, loss limit, time limit, etc., but none of them is mandatory and sadly some casinos operate without them completely.

I apologize, but we cannot punish the casino if it isn't able to set the deposit limit.

Regarding your account closure requests - would you be so kind and forward them to me? If there is any other relevant communication between you and the casino, please forward it as well. My email address is kristina.s@casino.guru. 

Lastly, I would like to inform you, that this casino hasn't been added to our database yet. We are working on it, but it can lead to a small delay in resolving this complaint. Your patience and understanding are highly appreciated.

Bets regards,

Kristina

Dear Jamethai777,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.