HomeComplaintsBurningBet Casino - The player's account got closed.

BurningBet Casino - The player's account got closed.

Amount: €2,500

BurningBet Casino
Safety Index:High
Submitted: 26 May 2022 | Case closed : 14 Jun 2022
Case closed Our verdict

Player stopped responding

REJECTED

Case summary

2 years ago

The player's account got closed for gambling addiction. The complaint was rejected as the player stopped responding.

Public
Public
2 years ago
Translation

I set up an account with BurningBet Casino and then took advantage of their deposit bonus. I deposited 500 euros, received 500 euros in bonus and played for these. I turned over the money 35 times as needed to have to pay out and have now tried to pay out the amount. After completing the KYC process, the casino has now closed my user to "Gambling Addiction" and I can no longer log in. It seems somewhat suspicious in my eyes.

Automatic translation:
Public
Public
2 years ago

Hello SimonL,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with BurningBet Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise if you have self excluded yourself in any other casinos in the past? Did the casino give you any more specific information about the account closure? Did you receive back your deposited amount after your account got closed?

Looking forward to your answer.

Regards,

Nick

Public
Public
2 years ago

Hello SimonL,

We haven't heard from you in a while. Please note that the complaint will be rejected if we won't get any respond within the next 7 days.

Edited by a Casino Guru admin
Public
Public
2 years ago

The complaint will be now rejected for the above mentioned reason.

Edited by a Casino Guru admin
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