The player's account got closed for gambling addiction. The complaint was rejected as the player stopped responding.
BurningBet Casino - The player's account got closed.
Amount: €2,500
BurningBet Casino
Safety Index:HighSafety Index
Casinos with a High Safety Index usually have a large number of visitors and a small number of unresolved complaints. Players can expect to play safely and be treated well in casinos with a High Safety Index.
Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
2 years ago
Public
Public
2 years ago
Translation
I set up an account with BurningBet Casino and then took advantage of their deposit bonus. I deposited 500 euros, received 500 euros in bonus and played for these. I turned over the money 35 times as needed to have to pay out and have now tried to pay out the amount. After completing the KYC process, the casino has now closed my user to "Gambling Addiction" and I can no longer log in. It seems somewhat suspicious in my eyes.
Automatic translation:
Public
Public
2 years ago
Hello SimonL,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with BurningBet Casino. Please allow me to ask you a few more question before we would move forward.
Could you please advise if you have self excluded yourself in any other casinos in the past? Did the casino give you any more specific information about the account closure? Did you receive back your deposited amount after your account got closed?
Looking forward to your answer.
Regards,
Nick
