The player from the Netherlands had experienced difficulties resetting his casino account password as he had not been receiving the reset password email. After the Complaints Team had asked for more details to understand the situation better, the player informed them that the issue had been resolved. It had been a technical problem. The Complaints Team confirmed the resolution and marked the complaint as 'resolved' in the system.
Bull Casino 24 - Player is struggling with password reset.
Amount: €1,000
Bull Casino 24
Safety Index:Below averageSafety Index
Casinos with a Below average Safety Index usually have an unfavorable ratio of their number of visitors to relevant complaints submitted by players. It means that this casino has probably treated some players unfairly in the past.
Resolved
Our verdict
Case closed
RESOLVED
Case summary
4 months ago
Public
Public
4 months ago
Hi,
There is an issue with the password function.
I dont receive the reset password email.
Public
Public
4 months ago
Dear krsslvthr,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.
- Is there any chance that your account has been closed?
- Could you please clarify the dispute value (€1,000)?
- Did you enter the correct email address?
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Kristina
Public
Public
4 months ago
Dear krsslvthr,
I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system.
Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.
Best regards,
Kristina
Casino.Guru
