HomeComplaintsBuffalo Spins Casino - The player struggles to withdraw.

Buffalo Spins Casino - The player struggles to withdraw.

Amount: £5,000

Buffalo Spins Casino
Submitted: 09 Jun 2022 | Closed : 04 Jul 2022
Closed Our verdict

Player stopped responding

REJECTED

Case summary

The player struggles to withdraw as the casino is keep requesting new documents for the verification. The complaint was rejected as the player stopped responding.

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I won this amount … they won’t pay me my money send all relevant info over and over .. 3 different bank statements and everything they asked for .. it’s been weeks and I’m going crazy round and round in circles .. when I was depositing no issue now want to withdraw all this drama .. it’s crazy .. everyday they ask for more and more really irrelevant info .. I’m not scamming they and have given them

everything .. ..not sure what to do .. pls help

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Hello Kuljeet,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Buffalo Spins Casino. Please allow me to ask you a few more question before we would move forward.

When exactly did you begin the verification process? When was the last time you contacted the casino and did they respond to you since? Did you accumulate your balance from real money or did you use any kind of bonus?

Which documents are already approved and which are the casino still requesting?

Looking forward to your answer.

Regards,

Nick

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We haven't hear from you in a while. Please note that if we won't get any respond within the next 7 days the complaint will be rejected.

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Dear Kuljeet dhadli,

We are extending the timer by 7 days. Please, be aware that in case you fail to comment on your complaint in the given time frame, we will reject your complaint.

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The complaint will be now rejected for the above mentioned reason.

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