The player from the United Kingdom had deposited approximately £600 over two weeks and had withdrawn £350, but had been waiting over two weeks for the withdrawal. The casino cited issues with the payment provider and requested Revolut details for an EUR transfer. Despite assurances of resolution, the player was still waiting for their funds. The Complaints Team had requested additional information and communicated with the casino. The player confirmed receiving the funds after about three weeks, and the complaint was marked as resolved.
Bubbles Bet Casino - Player’s withdrawal has been delayed.
Amount: £350
Bubbles Bet Casino
Safety Index:Very lowSafety Index
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3.3
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Resolved
Our verdict
Case closed
RESOLVED
Case summary
6 months ago
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6 months ago
I deposited over a period of 2 weeks 18 times. About 600 £. I withdrew 350 after that and ive been waiting more than 2 weeks since. First they told me theres a problem with the payment provider, then they said they can only send my money in euro, so i had to give them my revolut details so they can send it there. I've waited a few days then last Friday contacted them, they said I'm on the final phase and the payment provider doesn't work weekends and ill get it in my account this week. I contacted them again today. They said ill be getting my money by the end of this week.
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6 months ago
Dear kostrzan3,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.
- Have you made any successful withdrawals before?
- Could you please confirm that you have passed the KYC verification?
- Did you accumulate your winnings with or without an active bonus?
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Kristina
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6 months ago
I never had a successful withdrawal before. Ive passed the verification a while ago. They accepted my withdrawal the live chat agent told me im on the final phase and ill get the money in my account. But every time I ask for updates theres always a problem with the payment provider
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6 months ago
They sent me an email today
This ticket was created on your behalf.
To add additional comments, reply to this email.
Hello Darrius,
We are reaching out to inform you that your withdrawal request is processed and approved.
You should receive your funds in your account by the end of this week.
We understand the importance of timely payments and transactions, and we are thankful for your patience and understanding during this time.
If you require any further information or assistance, please do not hesitate to contact us, we'll be more than glad to assist you further.
Have a great day.
Will come back with updates by the end of the week
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6 months ago
Thank you for your reply, kostrzan3. Could you please post a screenshot of your withdrawal history here in this thread?
Additionally, please forward all the relevant communication between you and the casino to kristina.s@casino.guru. Alternatively, you can post it here. Thank you in advance.
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6 months ago
Dear kostrzan3,
I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system.
Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.
Best regards,
Kristina
Casino.Guru
