Brazino777 Casino - Player experienced losses on casino's platform.

I joined the Brazino 777 casino and on the first day, I placed a total of 800 Brazilian Real. Just when I was about to lose it all, I miraculously recovered my 800 Real. The same story played out on the second day (Friday), where I placed 900 Real and managed to recover all of it by the end of the day. However, my despair began from Saturday onwards. I started placing bets ranging from 100 to 500 Real, and the game seemed to do nothing. There are supposed to be extra balls and whatnot, but still, nothing happened. There were no double lines and I kept persevering in hopes of minimizing my loss. I spent three days continuously playing, changing bets, doing everything possible to minimize my loss, which only kept growing. Even after dropping 11,000 Real, the game remained the same - limited with no signs of any gains or recovery. I ended up losing all my savings. This is robbery. It's one thing to lose some and win some. But to never win and for the game to be limited, is outright theft. I need your help to resolve this issue because I should not be deceived and suffer this huge loss.

Dear Ze2235,

Thank you very much for submitting your complaint. I want to inform you that we cannot make a case solely based on what you are describing. Sometimes you might get lucky and sometimes not; that's how casinos and casino games work. I would recommend reading our article about Payout ratio (RTP):

https://casino.guru/learn-about-games-of-chance-rtp-variance

If you have more information that would help our case, please forward it to me. Unfortunately, at this time, if we don’t have any evidence proving that something unfair is going on, there is nothing we can do. Please do not hesitate to contact me if there is anything else, I could do for you regarding your complaint.

Best regards,

Kristina

I have proof of deposits that I made into my bank account, if you tell me what I can send, I can see if I can provide it, I can send a print, of the withdrawal screen, the deposit screen, anyway... please tell me what I should send

Thank you for your reply, Ze2235. Please note that in order to proceed with a case like this where a player claims the casino has rigged games, we need bulletproof evidence. This can be an extensive game history consisting of thousands of lost deposits without any winnings, or other proof that the casino doesn't use an official software or domain for their games. If you are able to provide any of those, you can send them to kristina.s@casino.guru.

Dear Ze2235,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.