The player from Quebec reports that after fulfilling the wagering requirements for a bonus, the casino falsely claimed rule violations and confiscated their winnings of $220.
Brango Casino - Player's winnings have been confiscated.
Amount: Can$220
Brango Casino
Safety Index:Very highSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
9.8
Brango Casino has a Safety Index of 9.8, which makes it one of the safest casinos on the market. Explore this casino’s Safety Index
Case opened
Current status
Waiting for player to reply
6d 18h 46m 40s
Case summary
5 hours ago
Public
Public
15 hours ago
They took out some fack rules the first 100 and then so game a re block whit bonus but once I did the wagering and all the things ask they gave me accès to.be able to tell me.you violations we taken all uour money 220$
Public
Public
5 hours ago
Dear Stephinsane,
Thank you very much for submitting your complaint. Unfortunately, I’m not able to assist you with this case based on the current description of events and I will need more information. Could you please elaborate? Do I understand correctly that the casino accused you of breaching bonus rules and confiscated your winnings?
I will be waiting for your reply patiently.
Best regards,
Kristina
Stephinsane has 6d 18h 46m 40s to reply
