HomeComplaintsBoomerang.Bet Casino - Player suspects fraudulent activities within the casino.

Boomerang.Bet Casino - Player suspects fraudulent activities within the casino.

Amount: ??

Boomerang.Bet Casino
Safety Index:Very high
Submitted: 19 Oct 2023 | Case closed : 02 Nov 2023
Case closed Our verdict

Player stopped responding

REJECTED

Case summary

6 months ago

The player from Slovenia had raised a complaint against an online casino, alleging it to be a scam due to low RTP and poor game performance. He had also claimed that the casino refused to provide his betting history despite significant deposits. However, we had informed the player that a case could not be made based on these allegations alone without concrete evidence. The player had been given an extended time frame to provide additional information to support his case, but he failed to respond. Consequently, we couldn't investigate further and had to reject the complaint.

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6 months ago

I played at this casino and I have deposited a lot of money. RTP here is really bad and almost non existing. When I asked for the betting history they said that they cannot provide it. I am sure this casino is a scam. All of the games are laggy and they dont pay at all.


Would you please check what is happening with this casino?

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6 months ago

Dear xrtex1,

Thank you very much for submitting your complaint. I want to inform you that we cannot make a case solely based on what you are describing. Sometimes you might get lucky and sometimes not; that's how casinos and casino games work. I would recommend reading our article about Payout ratio (RTP):

https://casino.guru/learn-about-games-of-chance-rtp-variance

If you have more information that would help our case, please forward it to me. Unfortunately, at this time, if we don’t have any evidence proving that something unfair is going on, there is nothing we can do. Please do not hesitate to contact me if there is anything else, I could do for you regarding your complaint.

Best regards,

Kristina

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6 months ago

Dear xrtex1,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

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6 months ago

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.

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