Boomerang.Bet Casino - Player's withdrawal is delayed.

I made a withdrawal about 2 weeks ago and received an email stating that the withdrawal was approved on 3/12. Now, I have waited and still haven't received anything. They claim that there is something wrong with the provider.

I've also asked them to make the transfer via bank transfer instead, (I sent my bank details) but they just ask me to keep waiting. I am a very patient person, but now it has taken a tad too long.

Hello Mattelias,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Boomerang.Bet Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise if your account is already verified and if yes, since when exactly? Did you accumulate your winnings with real money or did you use a bonus? When was the last time you spoke to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick

They sent the money back to my gaming account. So tests a new outlet. Will return in a couple of days if the money hasn't arrived 👍

Been in contact with them almost daily when time started ticking away.

The account is verified. About a month ago.

No bonus or anything.

Wrote again and asked if I will receive the money this week. They answered 1-7 days again.

They told me last Thursday to use withdrawals via Mastercard once again. (Received confirmation email on Friday morning that it was approved)

Even though I asked for a bank transfer instead as it is faster. Because I didn't want to wait 7+ days again..

So have to wait and see if I get anything in this week.

Thank you Mattelias for the update provided. Please let us know within a week if the withdrawal was processed.

I didn't get anything in my bank account this week either. Can't expect them to come in on Wednesday either.. It's red days now so no banking days until Wednesday again.. but 6 days in total since I received an approval by email that the withdrawal was successful on the new attempt..

Now it's been 7 days again.. still haven't received any money.

Thank you Mattelias for all the information provided. I will now forward your complaint to my colleague Peter (peter.c@casino.guru) who will be assisting you from now on.

Wish you best luck resolving it.

Regards,

Nick

Thanks. I have written a little with boomerang.bet

And they asked me to make a deposit via revolut to "open up" for bank transfer for withdrawal.. So had to deposit €20 via that.. Don't understand why they can't just do the bank transfer manually for me. Have asked them several times to do it, but it seems they can't help with that..

Waited almost a month for this money 😅

Hello there,

Thank you Mattelias for providing us with all the information. I hope we'll be able to resolve this issue together.

I would now like to ask Boomerang.Bet Casino for their help in resolving this complaint. We would like to know why is this withdrawal taking as long as it is and if we can do anything to help make it quicker.

Thank you!

Dear Peter,

Thank you for your help in solving this case.

We would like to inform you that at the moment we are waiting for a response to the request we submitted to the payment provider to clarify the status of the transaction. We would also like to take into account that the previous request for withdrawal was unsuccessful due to a refusal from the client's bank, and the player was notified of this and advised to contact his bank to resolve this issue.

As for speeding up the process, we have no control over this, as the transaction has been approved by our finance department and we should wait for it to be successful or for the client's bank to refuse.

In case the transaction is rejected by the client's bank, the funds will be returned to the client's balance, and he will be able to create a withdrawal request by choosing the bank transfer method, in which case the funds will arrive at the client's bank account within 1-10 business days (usually it does not take more than 2 business days)

We hope for your understanding and patience, and if you need any additional information, we will be happy to provide it to you.

Best regards, 

Boomerang.bet Casino Team.

Thank you for the update Boomerang.bet Casino representative.

Dear Mattelias, let us know if you'll be able to clear up the situation with the bank, and keep me updated about any further developments. Thank you in advance!

Okay okay.

Then it's just a matter of waiting and seeing. 👍

Dear Mattelias,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Still waiting. They would check with their supplier, they wrote on Saturday👍

Haven't received any feedback this entire week.

But as I said, still haven't received the money.

Dear Peter and Mattelias,

We apologize for any inconvenience caused by the delay in resolving our application for payment services.

We submitted our application for a payment provider two weeks ago and unfortunately have not yet received a response regarding the status of the transaction. We respect your time and understand that this delay may cause misunderstandings and negative impressions.

On our part, we are actively working to resolve this issue and are taking all possible measures to expedite the resolution of this case. 

We recognize the importance of a timely resolution of this matter for both parties and hope for your understanding and patience in this matter. 

Best regards, 

Boomerang.bet Casino Team.

Dear Mattelias,

We are back with good news, we have received a response from the payment provider and although the transaction was unsuccessful again, you can now make a new withdrawal request, however, you should choose the Nodapay method as you have a problem with the credit card you have been trying to withdraw to for a long time.

Please make your withdrawal request using the Nodapay method, it will be processed with the highest priority.

We hope for your understanding, and thank you for your patience.

Best regards, 

Boomerang.bet Casino Team.

Cruelly.

Thank you very much, will try what you say 👍

Once again, thank you so much for your help👍

Thank you for the update Boomerang.bet Casino Team.

Dear Mattelias, we will keep this complaint open until you confirm your withdrawal has been successful. Please keep me informed about any further developments.

They do the transfer manually for me to my bank. 👍

Now I have received the money!

Thanks a lot for smooth help from both parties. 👍

Dear Mattelias and Peter,

Thank you for your cooperation and patience.

We are very happy that the situation has been resolved and everyone is satisfied.

Mattelias, we recommend that you contact your bank regarding your credit card to ensure that similar situations do not arise in the future.

If you still have any questions, we will be happy to help you.

Best regards, 

Boomerang.bet Casino Team.

Dear Mattelias,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Peter