Bongo Casino - Player’s struggling to withdraw his winnings.

They do not make me withdraw even if it says that the withdrawal is immediate.

They didn't ask me for documents or anything.

I have not played bonuses.

I don't find the behavior right.

I am registered only with my mobile number 3475038947.

I deposited in bitcoin and want to withdraw in bitcoin.

Marcello G ***

Additional comments from the player:

"The withdrawal says that it is immediate and they do not make me withdraw.

They did not ask me for anything and do not provide me with explanations.

I didn't play bonuses, only real money.

Marcello G***"

Dear marcellognan,

Thank you very much for submitting your complaint. I’m sorry to hear about your withdrawal problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Have you withdrawn any funds in the past? Have you been advised why you can’t withdraw your winnings? Is it an internal casino system issue, or it’s related to your account only?

Please understand, without verifying your account, you won’t be entitled to any withdrawals. However, I believe we will be able to help you to resolve this issue and receive your winnings as soon as possible. Looking forward to hearing from you.

Best regards,

Petronela

Dear marcellognan,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.